Best Western Petaluma Inn

It was an almost perfect stay. When I arrived, the front desk clerk was helpful and friendly. The room and accommodations were very nice, and it was extremely quiet. Since I was on vacation, this was the best sleep I had during my trip. The complementary breakfast was plentiful and satisfying. The only negative was when I went to get a paper receipt, which I specifically wanted. A staff member at a kiosk machine (no live person at the front desk to talk to this time) told me he would be emailed instead, leaving me with no choice. Unfortunately, I never received the receipt.

Imagine my surprise when there is no desk staff, just a kiosk with a virtual assistant. I think this was the last straw for me. Last year we had a room in December with a non-working heater and dark lighting. We ended up having to change rooms. ||This visit the restaurant closed at 7pm on a Sunday. I ordered delivery and I had to stand in the open doorway so I could get a signal. The hotel’s wifi doesn’t seem to work. ||It was difficult to watch the television because the hotel uses Dish Network and it was raining.||It is impossible to see the room numbers at night.||I will not stay here again.

Virtual check-in via live stream with an agent located in another country. Really? It felt so impersonal. We weren't given directions to our room or breakfast or any of the other amenities. Then we had to switch rooms halfway thru our stay bc of a water issue. The replacement room was a downgrade, didn't even have a tub, and only 1 bedside table. Housekeeping staff and breakfast attendant were all very friendly and helpful, with the exception of one who was nice but spoke no English so was unable to help me with my question. Probably won't stay here again.

It was disconcerting coming in at night and not having a live person to greet us. The kiosk thing sucked. The guy was rude and read from a script. No directions were given for how to find our room or any room or given a map. No instructions for how to use the amenities. The guy was awful to work with plus he only gave us our key for one night when we were staying for more than one. The interaction with guy was very disconnected and cold. The actual person at the front desk the next day was great, though. Get rid of the kiosk and bring back real people. As a best western rewards member this was the least personable experience checking in to a best western facility.

This Best Western has to be one the the BEST Westerns. The are very polite, and clean. We clean restaurants during closing hours, and usually have time wait till 3 to get a room. Not here, they gave me early Chek in and late check out. I will drive 30 mins out my way to get a room here again. There is a really good restaurant next door. It would be nice if they had crews like this at every location. I will definitely book when I'm in the area.