Best Western Ocean City Hotel & Suites

My husband kids and I had a fantastic stay at this Best Western from the moment we arrived the staff was very welcoming and helpful. Our room was very clean, comfortable and perfect for our family🤗 We all love the amenities, and we appreciated how conveniently the hotel was located close to restaurants and plenty of fun activities. The continental breakfast was fantastic plenty of options . Pir stay was very relaxing definitely will be returning.

I thought it booked the right days when I checked in,I had booked for next year 😆 Amber had heated is with a smile and some of the best customer service I have had in a hotel. She got me straight and rebooked and told me what I need to do. Had to call down for a question but I got another young lady named Stacy I believe. She answered my question as well with the same energy Amber gave. Was awesome!!!I Shall return maybe around Thanksgiving 😆 🤣 😂 I'm not cooking... again lol The others who worked the front desk were friend a well. Great staff and great customer service. Amber weber had suggestions on places to eat. ❤️❤️❤️

I’ve been staying at the same best Western for approximately 20 years and always had quality service and hospitality. They have a nice selection for breakfast. The rooms are always clean and the beds are very comfortable. It seems like they’re always doing something to modernize their hotel. Very friendly staff to make you feel comfortable. Walking distance to many restaurants inland clubs.

Positive: Spacious room, cleanliness, delicious hot breakfast, friendly staff, free parking, close to the beach. Negative: They requested the names of everyone accompanying me. They don’t have a water hose to rinse off the sand from the beach.

People really do have the lowest of standards. I guess its my fault for booking at a best western and expecting anything better. I called the city on these guys due to unsafe room conditions. There was sharp metal sticking up from the floor. They refused to do anything besides move me to a lesser room or the same substandard suite type room. The beds were hard as a rock and the couch had a lot of stains on it. The GM was pleasant enough but unhelpful. I generally only deal with Hilton and Marriott because they have to answer to their corporate offices. The corporate office was unhelpful and seemed to be at the hotels mercy. we ended up leaving and losing the money for the second night and just going to a better hotel.