Best Western Heritage Inn

Stayed at Best Western in the month of January and staff and customer service is still excellent. However, hotel is under new management and beware. I have used Best Western for business when in the area. I have a pet and left the room in a hurry and didn’t vacuum. First problem I never received a final bill and this week checked my credit and was charged an additional $50.00 per the District Manager. Spoke with General Manager and she stated per the District Manager the carpet needed to cleaned. The carpet wasn’t dirty if anything it may have been cleaner because the litter picks up dust. I had a reduced rate suspect the new management wanted increase monies for their own pockets. Buyer beware. Carpet should be cleaned after each pet visit otherwise floors and etc could contain flea

Positive: This hotel offers the 3 bed suite and is also in a great location close to many dining & retail locations. Negative: No, but the parking lot is on the smaller side and can get crowded at night.

This place is way over priced for what you get .. well that’s fine but then we enter our room , it smells like wet laundry and stale cigarettes. Ok ok again fine it’s an older hotel . As walking in I stumble over old dog food on the carpet … again fine we have dogs and stay in dog rooms but then entering the bathroom I find lower region hairs and left over wet tissue on the counter not happy about that ewwwww!!! We leave and come back, I sit in the reading chair and something crinkles so I look over and there is a butter top stuck to the side of the chair again yucky ! But I think the worst thing for me was the placement of the wall art !! I guess they thought it made the room look bigger … don’t know but yikes .. We tried to get a refund and move hotels and were denied . Mind you th

We were on a road trip with our dog and stopped for the night at the BW Heritage Inn in Vacaville, CA. It was one of the worst experiences in all of our trips. We thought that Best Western was a quality brand so we trusted booking a room there, Apparently, there was a party in a couple or more rooms; since there was no "quiet hours" policy, there was loud music being played late into the evening as well as loud conversations right outside our room. This constant noise and commotion caused our dog to bark incessantly in response. As a part of the party aftermath, someone vomitted next to my car. In addition, the non-smoking rooms smelled heavily of tobacco use. There were no other available rooms on the ground floor so we were stuck in that room; as a gesture of goodwill, the manager approv

We had a pet friendly room not sure what they cleaned with but the odor was over whelming luckily we were traveling we frebreeze to mask odors. The bed had the springs broken or ? At first we couldn’t figure out the noise. With every turn the springs made a terrible noise. The next day when we were leaving I had cleaning person come in to hear it. The large mirror had broken pieces off it. The floors were filthy. It was not a good experience and we paid too much for that nightmare stay.