Best Western Grantville/Hershey

My boyfriend booked a room for my birthday to surprise me. I was really looking forward to relaxing in the jacuzzi. Unfortunately the jacuzzi wasn't working. The staff and manager at the front desk were absolutely AMAZING! They were able to put us in another room with a working tub! The rooms were both very clean and smell amazing. Ideally I'm sure that's not how my boyfriend had things planned to go,but things happen.... everything worked out... and i had an amazing bday!

The staff and customer service was very good. The room did not feel very clean. The carpet felt sticky.   The bathroom & sink looked like it had been used and not cleaned. The shower head was broken and handle the wall plate was not attached to the wall so the shower water ran into the wall. The front desk agent was very kind and apologetic and said they would have someone look into it. The refrigerator and air conditioner were excellent!

Positive: price Negative: I arrived around 9 p.m., but there was no staff at the front desk, so I had to wait for about 15 minutes. I called, but no one answered, and since no staff showed up, I felt scared at that hour.

We stayed here to visit the casino (1 mile away) and were blown away by the quality and value. Clean, large room with so many amenities we didn’t even have to ask for extra towels. We rented the jacuzzi room and it was perfect.

I really enjoyed my stay here. The staff were super friendly and made me feel welcome from the start. The room was clean, comfortable, and had everything I needed. The location is also convenient, which made things even better. Overall, it was a great experience and I’d definitely come back again.