Best Western Governors Inn & Suites

I really enjoyed my stay at the Best Western Governor's Inn Wichita on my way down to South Padre Island, TX and liked it so much I also stayed here on my way home. The rooms are modern and nicely appointed with a comfortable bed, small refrigerator and microwave. Additionally there is a great barbecue restaurant right across the parking lot and the nice staff at the front desk put my ice packs in a freezer overnight so I could keep perishable items cold in my coolers for my trip home, I will be back!

Nice Motel. Have stayed there twice. First visit was very nice. Good Breakfast. Clean room. Next visit was not so great. Our room was on the bottom floor, which was ok with us. Later in the evening, a bus came in with high school kids traveling to Texas. They put them on the second floor. They made so much noise I thought maybe there was a herd of cattle up above us. This went on till 3 A.M. I complained to management the next morning but was told they get busses all the time. Lesson learned- next time ask about a bus coming in before booking for the night. (probably won't tell you anyway) Also couldn't get in for breakfast it was to crowded and the staff couldn't keep up with the food. (kitchen staff were good people though. I felt sorry for them.)

Positive: Nothing Negative: The smell of the hotel walking in. We were on the third floor and upon getting off the elevator at the third floor the smell was so bad.

Disappointing stay marred by $100 "ghost" charge and poor management I am writing this review to warn future guests about an experience that was not only financially frustrating but handled with a surprising lack of professionalism. Upon checkout, I discovered a $100 charge on my bill for "missing towels." I did not take any towels, yet management flatly refused to issue a refund or provide any proof of the loss. Coming from a customer service background myself, I am well aware of how these situations should be navigated. A standard, professional response involves: Active Listening: Acknowledging the guest's perspective instead of immediately adopting a defensive or accusatory tone. Resolution: Prioritizing guest satisfaction over a questionable $100 charge, especially when no evidence

Got a room with a jacuzzi for one night. The room was okay, nothing too fancy, and the jacuzzi showed some age. When we went to use the jacuzzi, we plugged the tub, filled it to the full line, and turned on the jets. The jets immediately sprayed water everywhere and would not turn off, even with the switch. The carpet got soaked as a result. The manager claimed it was our fault for not filling the tub enough, even though it was nearly full. Then he changed his story and said we should have turned the jets off, but they wouldn’t shut off, even when another hotel employee came in and tried as well. We used the tub exactly as intended and experienced issues that I worry future guests will also encounter. The manager said he would charge us for damages and to move us to another room. I exp