Best Western Athens

The young man at the desk was very helpful, however the management may need some training. We stayed 3 nights during Thanksgiving. No breakfast available on Thanksgiving morning, not even coffee. It’s up to management to ensure sufficient coverage over a holiday. There was no ramp from the parking lot to the walkway, again, poor planning. My wife is in a wheelchair, so pretty inconvenient. We booked for 3 nights, yet only 2 bath towels were provided , we eventually found someone from housekeeping , also 1 roll of toilet paper, until we found someone from housekeeping. No shelves in the shower for soap, etc. As someone who worked in management all my career, I couldn’t believe the lack of planning on management’s part. We won’t stay there again. Expected better from Best Western.

The general manager at the Athens best Western Trip Moore is outstanding! He went above and beyond and helping me facilitate a booking during a busy weekend. He really took the time to understand what our group needed and make it happen. Any hotel would be fortunate to have a GM such as him.

This best western is thee worst best western I have been to in a while. Honestly best western has truly fell off. Besides being beyond outdated. This specific location was disgusting. Broc is a great human being however he should work some where alot better. 1st off Jared at the front desk should be illegal and against all things customer service. He is horrible, rude, and just should work in services. The towels all have stains and are dirty stained, the sheets are disgusting with cigarette holes stains and nasty old seem very washed out and low quality. The parking lot is horrible and the cleaning crew dont look lile they do too much. The price is not worth a stay here or anywhere. It is complete robbery. The people in the front dont honor the points either which is a complete waste. I

We absolutely love this hotel. We stay in the tower as opposed to the building in the back. we have stayed here multiple times and will continue to do so. Our room is always spotless, beds are so comfortable, breakfast is very good, and the lady working in the breakfast area is wonderful...so sweet. Very convenient to everything too.||||One of our stays we found light bulbs out and one of the front desk men came and replaced them all. We were so impressed by his customer service and attitude.||||Again, we love this place and the General Manager Tripp Moore. So glad we found "our place" for the next 3 years as our son finishes UGA and as a member of the Redcoats!!

Positive: "" Negative: The room was not clean, and we had to go get the towels and wash cloths exchanged, as they were not clean. No issues with the staff.