Best Western Allentown Bethlehem Lehigh Valley Inn & Suites

This is a very clean and recently upgraded property. It is well located, quiet and has all the amenities one looks for. The staff here are super efficient, friendly and accessible.The hot breakfast served is above expectations. Plenty of free parking space available.Everything matches what one sees on tge website.Great place for a stay for business or pleasure.

I’m not a super picky person so for me the room itself was perfectly sufficient. I just wanted to leave a review for the staff we dealt with. First guy was very helpful and got the 3 of us a room that had a pull out couch. Another lady gave us water bottles when we asked if there was a water and she also allowed us to get back into our room after we already checked out because my friend forgot his air pods

Plenty of parking:) Checking-In and Out was easy:) Room overall came off clean but needs updated! Curtains look old and dirty😟 Nice hot shower water with good pressure:) Shampoo empty🫩 Shower/tub has seen better days🫩 Good TV with good channel selection:) Nice bath towels:) Quiet night sleep:) Breakfast was better than most BW’s, good variety😃 I found all the employees friendly and engaging:)

Disappointing (This was a two night stay 31st - 2nd) Check in was pleasant and smooth. The night before Check out and checkout morning was not. Night before check out our room was entered by a stranger, it was like 11pm - to say we were scared out our sleep is an understatement. The next morning I call to request a late check out (called at about 9:30am). The front desk staff was very sweet and gave us till 12pm! About 1 min later the FD manager - female, kind of heavyset with glasses, her name is Lucy. She tells me that they’re trying to charge me for the second night because the day before housekeeping checked our room and noticed no one was there so they refunded the second night. Obviously we stayed the entire two nights and made clear we never received housekeeping. We literally had a

We stayed here for 5 days Monday-Friday. Check in was good, since the elevator wasn’t working they put us in the first floor. On Tuesday night after 12 AM, when my husband and 2 kids were sleeping I decided to take a shower when I discovered ants in the bathroom. The next day I went to the front desk and simply asked if they had another room because there were ants in the bathroom. Lucy who was working at the front desk never once was apologetic or concerned for what I had brought up but rather had an attitude and asked why I didn’t tell someone last night. I let her know my two kids under 2 were sleeping and I didn’t want to wake them. She then stated she couldn’t do anything because I didn’t say anything sooner but all I asked is if they had another room available . She stated she only h