avid hotel Hays by IHG

We were taking a family vacation passing through Hays Kansas. My husband booked a room for us through booking.com at this Avid hotel in the afternoon of the night we needed to stay. I immediately got a phone call from the hotel saying that they did not have any queen bed rooms and if that was what we wanted they could not accommodate it. I thought, great communication, thanked her and asked her to cancel. She sent me a cancellation email and I thought that was that. We get home and I notice a charge on my cc from booking.com. When I called them and explained they blamed it on the hotel. When I called the hotel they blamed it on booking.com. When I sent the manager a copy of the cancellation email from their hotel she then said that somehow the room got rebooked after I canceled it. She the

Positive: "" Negative: I believe I requested a standard room; was assigned an ada room with walk in shower. LOTS of bars which were Not used or needed. Floor of bathroom was wet after the shower though the shower curtain was pulled all the way across the shower opening.

Stopped by here during a road trip. The hotel is nice and mordern. The room has some smell. But otherwise everything is all good. Coffee for 24 hr. Food is okay but it is what you expected in US. Service is great. Wifi is fast if you connect to ihg studio. You have to somehow ask the front desk for password though.

I had a fantastic experience at the Avid Hotel in Hays. The property is modern, clean, and extremely well-maintained. The rooms are bright, spacious, and designed with comfort in mind — everything from the beds to the lighting felt thoughtfully done. The staff was genuinely welcoming and went out of their way to make sure the stay was smooth. Check-in was quick, and any questions I had were answered with a smile. I also loved the convenient location and the overall quiet, relaxing atmosphere. It’s the perfect place to unwind after a long day of travel. I would absolutely stay here again and highly recommend this hotel to anyone passing through Hays. A really great experience from start to finish!

We really liked this hotel for a basic stay. It was clean and comfortable. We would stay here again. The Valentines Day Decorations were cute and the breakfast attendant was very nice and hardworking. The rooms were small but we didn’t mind. My only real complaint is the thickness of the walls. We could hear people walking upstairs. We had to keep the fan on to drown out the footsteps.