Aloft Knoxville West

My stay here has been nothing short of exceptional. The gentleman who checked me in was very nice. The hotel is spotless, the rooms are comfortable, and the overall atmosphere made it easy to relax and feel at home. Kelly, who works the overnight shift, deserves special recognition. Her customer service is truly next‑level. She made sure fresh coffee was ready for me by 5 a.m. every morning and consistently checked in to ensure my stay was going well. From a management perspective, she is absolutely someone worth investing in for a leadership or management‑trainee track. Amanda and Tom at the bar were fantastic as well. Every evening they welcomed me back with genuine warmth, asked about my day, and even kept me accountable for getting to the gym. Their hospitality made a real difference

Jessica at the front desk has awesome people skills. She knows how to articulate herself very well and has good manners. She helped me book my stay at a very nice hotel that I am overly satisfied with. The rooms were clean and in order and breakfast was good as well. I enjoyed my stay and will definitely come back.

Positive: The Bartender aka Mixologist is the best! He went out of his way to help us celebrate my friend’s birthday—he’s truly mastered his craft. He even created a specialty drink from my hometown, and it was spot-on. Total pro with a great vibe! Negative: ""

I visited the bar, which is pet friendly and excellent quality. Jam the bartender was friendly and kept our large party happy. Definitely recommend the old fashioneds! Primo stuff. Their wells are also really decent. I am a cocktail aficionado, and everything from techniques to spirits to mixology was really well done! Jam the bartender will take care of you whether you just stop by or stay for awhile. Ben was also friendly and a great cook. If you’re wanting more than the fast food or Starbucks in the area, it’s worth hopping over here. Their hummus dish has a chili garlic crisp topping (totally stealing that idea), the wings are excellent with a sticky sauce, and they have these chips with a guacamole verde sauce that I’d eat like a soup. Someone in my party also got the frito pie, and

I would leave six stars if I could. The staff at this hotel is amazing, they do everything in their power to make you feel like you are at home. The facilities are beautiful, kept clean, a great place to just hang out, one of the few hotels wherever I actually wanted to leave my room and hang out in the lobby. The bartender, Emaleigh was probably the most friendly, warm and beautiful person I’ve ever met. I can’t say enough good things about this place. I will definitely be staying here every time I’m in Knoxville.