WoodSpring Suites Detroit Sterling Heights

if you like CLEAN NON DOG PISS SMELLING ROLMS DO NOT STAY HERE!!!!! i stayed here for a quick stay just to shower and sleep, and I could barely even do that. If you are not familiar with virtual kiosk, I would recommend you do not stay here! I checked in last night at 9:45 Went up to the room to shower and laid in the bed after working a 16 hour shift. As soon as your bed hits one of the two thinnest pillows I have ever seen you smell nothing but a putrid smell of dog urine coming from the crack of the bed where your head lays. it is very predominantly on the side closest to the wall so I scoot over to the side that’s closest to the nightstand where you can kind of smell it. So I kneel down on the ground and realize that the room has not been properly cleaned. There is dried caked up sauc

Met my needs for somewhere to sleep after a concert but it was very bare bones. No water or coffee in the lobby or hair dryer in the bathroom and didn't like that I HAD to use the kiosk to check in. It would be nice as an option but I feel more comfortable knowing someone is attending the lobby and having a non-virtual person to talk to during check-in/out. Also could not get the AC working and woke up roasting.

We picked the most basic room and basic it was not! The apartment style comfort is exactly what I’ve been missing when traveling! A burner, cutting board and a decent size fridge! Beds were comfy! Pillows were thin but comfy and I could ask for another one! You exchange your linens instead of a house cleaner coming in while you’re not there, which I love because I’m not fond of strangers being around my belongings. There’s not a 24/7 Office personell but there’s a kiosk with 24/7 availability and you speak to a LIVE ACTUAL PERSON on the camera! I thought that was modern and incredibly! Will DEFINITELY be booking here again when I come and visit!

The other review on this hotel is accurate and I should have believed it rather than the pictures. I expected a lounge chair in the room shown in some of the pictures but the accessible room I reserved for my wife who has trouble in the shower had only 2 straight back chairs. NO amenities include no Kleenex tissues, only one plastic glass, no lobby coffee or coffee maker in room.........basically nothing unless you "purchase" linen exchange, coffee maker, cookware/dishware pack. Nothing except one very small bar of soap.| Yes the hotel is new but the vinyl flooring means you will hear a LOT of noise from next door and above; walls are thin. Finally, the location on the very noisy highway. that is loud even though my room is not facing the road.|Counting the days to leave on my one we

This location is absolutely ridiculous. My partner and I were arriving in the early morning hours where we called to make sure someone could check us in. They let us know there was a 24 hour kiosk to use. Upon arriving at 4AM the kiosk was “down for an audit” and we were told to come back. At 4AM after a 6 hour drive we went to seek accommodations at another hotel. Upon arriving back at the wood spring the next morning to check in to our original reservation we were told our reservation was canceled and we were marked as a no show. Then we were informed the hotel was fully booked and we couldn’t stay there. So between their misinformation provided, failed technology, and lack of customer service I would never stay at a wood spring hotel. Terrible experience.