Hampton Inn & Suites Detroit/Sterling Heights

This was our second visit to this hotel, 1 year apart. The cleanliness and organization of the property had degraded over that time. Lobby was disorganized, floors needed vacuuming and cleaning, ice machine stopped working, reservation system/accounting was not working and staff was waiting for service through Hilton, mold areas in the caulking/grout in the bathroom shower, bathroom floor had strands of hair.|Not the best of visits.

There’s renovations & construction going on so maybe that’s what contributed to the wet moldy smell when you enter, and on the elevators. The first room I was assigned was either still occupied or never cleaned. There was someone’s luggage and garbage still there, and the bed/bathrooms were all messy. The receptionist was nice enough to offer an ”upgraded” room. The hotel overall looks pretty outdated so I hope that’s what renovations are for. As an HH member overall this is my least favorite of the Hilton chain, but appreciated her service

Our stay would have been perfect except there was construction happening on the floor above us and Sooooo loud during the day that it shook everything on our walls and had to crank the TV volume so incredibly high. Frustrating when you have been traveling and just want to rest. I complained at the front desk and was told they would be quitting for the day at 4pm they did indeed but began at 8am the next morning. Ugh!! I swear I thought they were right there in our room. I asked to be moved to floor #1. But they were full so that was not happening. We were just there for an overnight stay but we were exhausted and just wanted rest. The breakfast buffet was good and plentiful, front desk staff was friendly and overall this is probably a good place to stay but NOT when they are renovating

Positive: Staff was amazing. I was especially grateful for the Continental++ breakfast. It saved me, to be honest. Everything was wonderful. Negative: Well, the outrageous prices of the snacks available to purchase. Come on, you have to know that.

Under renovation. Very messy. The hotel is old. Breakfast buffet was just ok. Hot waffles were nice. Beds were very uncomfortable.