W Philadelphia

I have noticed quite a few negative reviews, but I had a lovely stay, made especially wonderful by my check in experience with Tiffany. I mentioned that I had just flown cross country to visit my sister who was ill, and the next morning early, I was delighted to find a fruit plate and carafe of orange juice outside my door. Attached was a beautiful and thoughtful hand-written note wishing my sister well! My hotel room was spotless and well cared for. Breakfast service was swift and attentive. And the location is wonderful!

Extremely poor services! I have never stayed at a hotel where I had to pay for wifi- the costs could be waived if I sign up for their Mariott program - which is ridiculous. They didn’t have a converter to lend out and they made me pay 25 dollars for a cheap converter. Also, first they kept pushing me to extend one more night for extended room and bar service, when we wanted to extend, they asked us to book through third parties. It was all so difficult. The room was also old, the furnitures are damaged and they gave us a connecting room while we specifically asked for more privacy. The restaurant was also ridiculous, overpriced, indelible with extremely bad service, our waitress was gone the whole time, I had to walk to the reception to ask for someone to take my order.I will never return

One of our fave hotels in Philly. We were able to get upgraded to a suite with a great view on a high floor! Start here is always welcoming and accommodating- the wording drink is a nice touch! Everything was in good working order and well appointed in style and comfort. We were in good walking distance to the Convention center ( auto show) and great restaurants. Def a beautiful modern hotel.

Rooms are great. I was put off because although there were 4 bellman at the front, no one helped me with my 4 luggage’s. They just watched me struggle. I even asked- aren’t you all bellmen? 1 bellman who wasn’t at the door initially - was the one who came to help. He was patient and kind. During checkout I called down for assistance and no one answered the phone so I was left to lug my luggage again. Otherwise the stay was fine. Please consider updating to Apple Pay

After reading other reviews, it seems like the current staff might be in on some kind of hustle / scam. Mind you, i have stayed at this location more times than I can count, but this was truly the worst....and i didn't even stay there this time. I had a reservation for 2 nights, but I am being charged for what seems to be 3 nights even tho I spoke with 2 representatives that told me since I was a platinum elite member I would have the cancellation fee waived if I decided to cancel day of. Instead I am being charged for $120 more than the actual reservation was. I did not even stay at the hotel, but for a second day in a row, my AMEX is being hit with charges. The day after i called and cancelled, I walked over to speak with the manager Manuela and employees on duty, but they refused to hon