Ututu Stay West

Avoid this Hotel at All Costs I booked a hotel room through Expedia for a 6-night stay. When I arrived to check in, I was shocked to find another guest already occupying the room I had paid for. It was a completely unacceptable situation. Worse still—neither the hotel nor Expedia took responsibility. No refund. No alternate accommodations. No help. I essentially paid for 6 nights that I didn’t stay, didn’t enjoy, and got nothing in return except stress and wasted time. I reached out to both parties multiple times, and all I got was the runaround. This is theft, plain and simple. If this is how Expedia and the hotel treat paying customers, I strongly recommend looking elsewhere. Don’t risk your money or your peace of mind.