Turtle Cay Resort

Arrived and was told the studio I booked and had a receipt for was not available and nothing else at all was available for the time I had booked over a month in advance. Studios have two queen beds, one bedrooms have one main bed and a sofa bed. They made a mistake with my booking and gave me a 1 bedroom suite instead of the studio I had a receipt for so that one of us had to sleep on a gross uncomfortable sofa bed over the weekend, because we are two friends NOT A COUPLE. The front desk person had nothing to say for himself or the establishment other than he couldn't do anything about it. The room was very dated and had a musky/moldy smell to it, the towels just flat out need to be replaced, they look like they've been in use for over ten years here, the carpet felt very dirty under your

DO NOT RECOMMEND! Just came back from 6 days here (left a day early). The balconies are CLOSED and will not be opening till at least mid 2025. We were not told this when booking. When checking in they said it was posted on their website but after searching we could not find it anywhere. Big inconvenience especially for my elderly mother whose favorite part of vacation is sitting outside and “watching the scene”. It also left my husband and I nowhere to retreat to once our kids went to bed at night (we had side by side units with my parents) The unit itself left A LOT to be desired. We had no comforter and just a thin blanket that was too small for the bed. Minimal kitchen utensils/gear. Missing very basic kitchen needs such a spatula and scissors. We went and bought our own. The things th

Great location right near the beach. Parking is straightforward, and the pools are great and clean. Compact layout which is nice. The only issue is space is utilized very strangely in the rooms—tiny TVs, oversized bathroom, tiny kitchen; just a lot of weirdly wasted space. However, they are currently remodeling, so maybe the new layouts will be a lot better. In the meantime Id just say they're okay. Great value though for how close it is to the beach and Atlantic Ave.

We had a reservation for a week. We knew in advance the balconies were under construction. 1. Sauce pan had no handle. Replaced quickly. 2. Coffee pot lid would not stay on. Spilled coffee. Had to reheat coffee in microwave. Asked for and received a replacement. 3.Couch was so old and uncomfortable we had to put bed pillows behind our backs. 4. AC was beyond loud. Waked us every time the compressor came on. 4. Bed was so uncomfortable that our backs were very painful after arising. 5. Room was very clean. Housekeeping does a wonderful job. 6. We left after 2 nights. Could not tolerate a 3rd night on the couch or bed. 7. Attempted to request that our Hilton Points be returned. After several different calls to different persons, we were told that the people who handled that were away! 8. Do

We were very disappointed during our stay at Turtle Cay Resort. Everything from the room cleanliness, the staff and the amenities like the pool were terrible. Our room was not very clean and when asked after a few days to get it cleaned, we were told that we needed to pay $67 since we were staying only a week. We never experienced this type of charge at other resorts. The pool was the worst part. There were ducks there that the staff said were protected and couldn't be removed. I am sure there is an organization that can remove them properly and without hurting them. Their feces were everywhere and the attitude of the staff, when asked about cleaning it up, was 'We can't constantly clean the pool'. Well, I think you should do something since people are staying here and don't want to