Thompson Nashville, by Hyatt

Positive: We love this hotel! Perfect location and perfect experience! Negative: ""

Globalist here stayed at the Thompson in Nashville for MLK weekend on a points stay using a Suite Upgrade Award. The room and hotel were fantastic, located at the Gulch with plenty of restaurants and bars around the hotel. The hotel itself hosts the rooftop bar which is apparently a very sought after bar in this area with lines outside the hotel, however as a hotel guest you get easy access to the rooftop bar. Valet parking only but free for a Globalist with a points stay. I booked a Thompson Suite using the Suite Upgrade Award but was further upgraded to an Executive Suite when I tried to check in early and they didn't have my booked room available. Greatly appreciate the effort they put in to make my stay truly comfortable and unforgettable. I was also staying with a friend that I haven'

We booked our most recent stay at the Thompson through the American Express program with Fine Hotels and Resorts, and we had an amazing experience that was elevated with the various perks of the FHR program. Everyone we interacted with during our stay was amazing to a person. The valet team, Kavid at the front desk, and the staff at L.A. Jackson and Marsh House were all so friendly and attentive. They go out of their way to make sure you feel welcome and have a great experience. Kiri also helped us with a few items pre-arrival that were also appreciated.||Our room was upgraded, and we appreciated the effort that was put into the design, decorating, and function of our room. We took advantage of the record player and vintage country album selection in the room. It was nice to look out at th

Stayed here with my AMEX Platinum card. They did not explicitly tell me that I had to place dinner charges on my room in order to receive the credit. Two months later some random employee at the hotel said they did (as if they would know), and refused to honor the credit. Don't stay here because their customer support is equivalent to that of a two-star hotel. The rest of the hotel experience was lack luster. There are a dozen other high quality hotels you can stay at in Nashville, don't stay here.

Everything was great and the staff is always amazingly friendly and helpful! Very engaging staff. The property and rooms are always very clean and beautiful. It's a plus to have breakfast cafe and dining along with rooftop music and food as an added bonus. Like you don't ever have to leave the property if you don't want to, but it is in the perfect location to everything you might want to do in the city. We enjoyed a jazz night at Rudy's, walk on broadway and lots of great food!