Holiday Inn Express and Suites Nashville West End Univ Area, an IHG Hotel

Great experience , staff was amazing. Markos was very nice but everyone helped us find our way around the area. We came in for a concert at the Exit/In so the hotel location was perfect. Walking distance to downtown , my wife and son enjoyed the vintage style thrift store across the street. Good breakfast and again staff was friendly, one of the ladies (Elena ) went above and beyond with finding us a box so my son could protect his concert poster .

Positive: Rooms were nice. It’s a new hotel. The Breakfast bar was good. Negative: We were not aware of the parking situation. Valet parking was expensive. You can also find a spot on street next to hotel for free parking. I chose this option but my vehicles was broken into (window) and items stolen.

From the very first interaction, Isaac stood out. He greeted me with a warm smile and a level of courtesy that immediately made me feel welcomed and valued. Rather than rushing through the process, he took a moment to acknowledge me and ensure everything about the parking arrangement was clear. That small gesture alone set the tone for what would become one of the most pleasant valet experiences I’ve ever had

This hotel was an amazing value for the price. When they say they offer breakfast, they really mean it. There’s actual food, not just a bagel and cheese to check a box. The breakfast was great with plenty of options, including a cheese omelet, pork sausage, potatoes, pastries, and cinnamon rolls. For coffee lovers like us, it was also a big plus to have access to freshly brewed coffee from real coffee beans, not the usual weak, watery coffee many hotels offer. Another thing I loved is that the photos online truly match the real experience. They’re not overly edited or misleading, the rooms look just like what you actually get, which I really appreciate. That honesty is one of the reasons I’m giving them a 5-star review. Great job to the management and the friendly staff for making our stay

The hotel itself is really nice and clean. The people who work there are excellent. The beds are comfortable and the amenities are better than some 4 stars I have used. The problem is all parking is valet. It’s $45 a day and they only have one valet person working. I had to park at the church across the street because there was no valet parking area and all slots were taken. I waited an hour and 10 minutes. The next morning I waited 30 minutes for the car to be pulled around. Had I know it was valet only I would have never booked. Not to mention the valet driver had mud on his shoes and its in the floorboard and door.