The Westin Michigan Avenue Chicago

I stayed in room 1024 last weekend. I was in town for the Lake F3 Half Marathon. This was my first time staying here. I have stayed at the Hilton Suites around the corner many times. I thought that I would stay at the Westin this time. First, the hotel is in a nice part of town close to bus routes and the Red Line. The rooms are in need of a renovation. I’ve stayed at other Marriott properties the past few months and once this place gets the rooms renovated it will be nice. My only complaint about the bathroom in my room was no grab handles in the tub area. I wanted to take a bath after my race and it was challenging getting up out of the tub without getting hurt. The lobby area is nice. I ate at the breakfast buffet one morning, I wasn’t too crazy about the food selection. The pancakes w

Came to visit friends and decided to get a room for myself. I’ve stayed here before and happily stayed again. Check in was easy and the gal was very nice. Not a fan of the resort fee, even if you do get half back a day to use on property. I did need to get back in my room after check out and asked the maid to open but she said she couldn’t. That was annoying but I appreciated the extra security knowing she wouldn’t just take my word for it that it was my room. It was a breeze to go to front desk and to let me back in for a moment. Location is great!

Positive: I have to say I liked everything as I do every time I stay there. Great breakfast! Great lunch in the bar. Excellent service at the bar. Room was very clean and comfortable. Thank you to all the staff for another wonderful stay! Negative: ""

The rooms do not represent the Westin brand well. As someone who often stays at Marriott properties and looks forward to the Westin product this hotel falls short. It is my least Westin to stay at and that is because of the rooms. The hotel is dated and in need of renovation. I have stayed her many times and each room smells like it’s been dowsed in fragrant cleaners to get rid of smell. The carpets and fixtures need to go. The bathrooms are also quite tired. Water takes quite a long time to heat up in some of the rooms and the shower heads leak at their bases. Lastly the windows are thin; such that you can hear the street noise readily. Admittedly the rooms are otherwise clean and the beds comfortable. On the other hand the hotel staff is exceptional. They are genuinely kind, courteous a

I visit this hotel several times a month for business, and it never ceases to impress me. I’d like to give a special shout-out to Candice at the front desk; her bright and friendly morning greetings always start my day on a high note. Whether staying on the city side or beach side, the views are stunning—I especially love the night view of modern skyscrapers and the early morning beach view. Service requests are handled promptly, and the rooms are always spotless, leaving me with zero complaints after many stays. Plus, the location is perfect for balancing both shopping and relaxation. Highly recommended!