The Westin Carlsbad Resort & Spa

If I could give this Resort 10 stars, I would! The concierges are extremely kind and attentive. Liz has the most wonderful personality! She also went out of her way to send a surprise bottle of champagne to the room for my birthday along with some treats and a birthday card. Her thoughtfulness is a direct reflection of the type of service this resort provides. She is now one of my favorite humans! Every single staff member looks happy to be working there. The prices are incredibly fair and the spa quickly became a favorite. Shoutout to Emily for the best facial I’ve ever had! The rooms are spacious and beautiful. It’s also super quiet which is a big plus! Will be visiting again very soon. I seriously cannot recommend it enough! Thank you Westin Carlsbad for making the stay extra specia

Place was not just beautiful, but warm and inviting as well. Staff was simply amazing. Very friendly and made me feel welcomed.. We were visiting Legoland and the fact that we had a back entrance was awesome.. walking distance from the hotel to Legoland made it that much more worth it

Very convenient and close to our destination of Legoland. Beautiful grounds, well maintained with lush gardens to make it feel like a true resort. The room was very spacious, Mountain View was gorgeous, bed so so comfortable and plush. All of the staff were courteous and extremely helpful. 10/10 would stay again!

I’ve loved staying at Westin properties for years. They often provide a high level of consistent customer service, quality amenities, and beautiful properties. Unfortunately, this wasn’t our experience at the Westin Carlsbad Resort & Spa. ||When you try to call the hotel to speak to someone at the front desk, you get caught in an AI loop that never offers a way to speak to an actual person. ||We did not feel warmly welcomed or acknowledged at check-in. ||The furniture is tired and flooring in our executive suite was well-worn with scuff marks. ||Our suite had a dirty sock from the previous guest when we checked in. It was missing a fire alarm in our bedroom. ||In-room dining was often cold by the time it was delivered. ||Besides internet, there wasn’t much offered for a $35/day resort fee

Great and easy to book via trip.com. Good property but it’s a resort thus there’s resort fee and check out is subject to availability despite Bonvoy membership. Also note that we booked breakfast with the room but turned out we only have a daily breakfast credit of $44 which doesn’t quite make sense to us. Average single breakfast item on the menu is like $15-$18 and excludes coffee or drinks. Still need to top up at the end. Not great on that point. Otherwise great stay!