The StateView Hotel, Autograph Collection

After staying in several hotels in Raleigh I feel compelled to review. The rooms are clean, comfortable and quiet. Location may be busier other times of the year but was easy to get to. Their system was down but the front desk agents (morgan- looking at you!) Were kind and accommodating. The server/bartender ms Jay was incredible at handling all the people waiting for rooms, as well as catering to diners who stayed in. I will always still here when in town after the exemplary service I received. Definitely dont sleep on the back patio/ pond view. Even at night it was incredible.

The StateView is a really nice hotel in which we've stayed many times. The hotel itself was great again this time. However, it is completely unacceptable that the hotel now charges $12 per day to park. When asked why they charge for parking, the answer was because of brand consistency with other Autograph Collections. I understand consistency on the product you are providing, but parking is not an area in which consistency is necessary or expected from customers. The parking lot was half full, the hotel is in a fairly remote area, and charging to park is simple greed and extortion. And, if you aren't very careful, the parking app defaults to three days of charges for a two night stay if you don't change the times. And to top it off, the signage under that parking signs clearly state

Positive: Excellent location Negative: You need a place for people to go without the thumping music. At least at 6:30 in the morning. With such a great location in the woods by the lake why not just let the birds provide the white noise while youre outside.

Spent an evening visiting the restaurant/bar. It was a cool evening so we asked about seating outside by the fire pit. The barmaid was incredibly helpful and requesting a new propane be bought out for us to utilize the fire pit. She promptly filled our drink order and made food suggested when I asked. We ordered shareables and were served outside at the fire pit and under the evening stars. It was beautiful and the food was delicious. Overall we enjoyed very good service and atmosphere and menu items. We didn't stay in the hotel but thoroughly enjoyed our visit to the bar and restaurant. Will return again. Special note, our barmaid definitely went above and beyond to make sure we were taking care of. Even brought us out warm cloths to clean our hands after dining. A+

I don't even know where to start with our stay, it was a disaster. 2 days before our arrival we were notified that on our day of check out the water would be turned off for the entire hotel at 8:00AM. I asked if there was any compensation for this, and nothing AT ALL was done. They said that they would provide bottled water. (not sure that will help with showers). Upon arrival the lady couldn't figure out my reservation (that I had already paid for through hotels.com) and charged me 5 different times for the stay and deposit. YES THAT IS CORRECT I HAD 5 FULL STAY CHARGES on my card. It has been over a week and I am still trying to get one of the charges off. The actual hotel was nice and clean, and if it wasn't for the people that work there, I may return. I am sorry but you need to do b