The Spa at Ravella

I called in advance to request a strong massage therapist, and the receptionist assured me the receptionist assigned to me had strong arms. At the start of my appointment with Mayra (?), I again told her that I liked it really hard, and she affirmed that it would be firm pressure. It was totally soft, no pressure, and not much of a massage at all, no effective results on my muscles. She never asked how the pressure was. My friend came with me and had the same experience with her massage therapist. I've gotten better massages at much cheaper spas, and this place is supposed to be $160+ full price. I would say it was a waste of money. Also odd was there was a portable fan running the whole time. The whole massage was very disappointing. We only saw 1 other person the whole day at the spa, ve

A Birthday Spa Experience Gone Wrong: A Cautionary Tale My intention was to treat my mom to a relaxing birthday massage on June 14th, booked through Groupon, but unfortunately, the experience at this spa was far from the celebratory and rejuvenating escape we'd hoped for. From the initial booking to the final pickup, communication issues, unexpected charges, and facility shortcomings plagued our visit, culminating in a deeply disappointing experience for my mom. When I first called to schedule the appointment, I was informed that the jacuzzi and steam room were out of order, with the alternative being the pool and sauna. While not ideal, I accepted this. However, I was then told about an unexpected $30 out-of-pocket service charge for the massage therapist, which was not disclosed on the

I was gifted a Groupon for a facial, from the beginning when calling to schedule it seems unorganized - or maybe like the staff was inexperienced or new? I’m local, but don’t frequent Lake Las Vegas so I called 15 min before my appt to get more detailed directions/location info. No answer. I got to the Hilton early and tried calling again, no answer. Long story short, I was never able to get assistance and being that I’ve worked in service industry for a while, the receptionist should be polished, well presented and provide an elevated experience. The girl at the front did not. I would never pay full price for any services at this spa. As for Groupon - you get what you pay for lol. Facial was OK, she basically squeezed my nose and put lotion on my face while applying pressure. I see why i

Stayed here for my birthday. It was eerily empty throughout the entire resort. Went and had a massage and they refused to give me the mimosa. No idea why. They just said it’s because I didn’t have the Groupon? I’m a paying costumer at the resort and I don’t get a mimosa? So weird. The massage itself was “okay” but rushed. The spa (healing waters) was under construction and empty. Could only use the sauna room which had no coals. And the steam room which was fine. But very disappointing experience truthfully.

It's a real shame what has happened to this place; used to be a favorite. The massages will be hit and miss like usual, based on your masuese. My wife and I both had very nice swedish massages recently that had better pressure than we expected. No complaints on the massages and the price of the Groupon. The Groupon makes this place still a value for the massages if you get a good one. That said, the beautiful facility is in disrepair and has been that way for what seems like years. This time around, the hot tub and steamroom were not working, and havent been for some time. Even the lockers are non functional; you either risk your valuables in lockers that don't lock, or give them to the staff to hold for you. What?! The staff has given into the apathy of the place, and isn't very profes