The Spa at Boyne Mountain Resort

I’ve been coming to this spa for years and have always had a wonderful experience. The spa facilities are excellent – with a hot tub just for spa use, sauna and steam room. I most recently had a 90 minute deep tissue with Alex and he was amazing. I recommend hanging around for a bit to enjoy the spa amenities. It’s definitely on the pricier side, but consistent with cost of services at other resorts.

I had been up for my 50th birthday end of January with my friends and teen daughter. We booked a spa day for Friday when the temps would be below zero. Booked it the night before, struggled with the app, and couldn't book one of us. I called and left a voice mail with issues booking. They called back first thing in the morning and booked us all correctly. Thank you for that!! My teen daughter had an amazing facial. Two of my guests have never had spa services and were nervous. They had wonderful experiences, one with a guy masseuse. He was professional, gave spiritual healing advice, and was clearly experienced. Thank you for giving Britteny a great first massage. We women are always vulnerable in these situations. We used all of the spa immunities and had a wonderful day. I got

I have always enjoyed coming here for a relaxing spa day. Today I had the worst experience. The two women working the front desk were absolutely horrible. We came in around 2:30 and immediately didn’t feel welcomed. Asked for spa passes and she said, “we close at 4.” Online it had seemed they closed at 6, but somewhere else in their site said 4. Again that’s fine, we still wanted to utilize the spa for the hour and a half they were going to be open. We said we wanted the pass then she says, “you still have to pay for the 3 hour pass.” Mind you we had 6 people with us. That’s $270 we just made the business you work for and you’re sitting here huffing and puffing that we still wanted the passes for the hour and a half you would still be open? We already knew how much the pass cost, never que

The SPA at Boyne Mountain continues to employ the worst possible person working at the SPA retail and check in desk. The person is rude, argumentative and has no interest in or concept of customer service. This was an issue last year and still an issue today. This person should not be in this position interacting so rudely with clients upon arrival and upon check out. The SPA experience starts and ends with the person at the desk. The rudeness is unacceptable. Last year the behavior was on her. This year the behavior is on management for failure to address this ongoing issue. Find another position for this person. I worked in a salon and spa for 20 years. This person would have been removed from this point position by now. I am surprised the service providers have not complained. Accountab

I called in advance to ask about a day pass and was told by the front desk that I could come in at noon and check in directly at the desk. I arrived promptly at noon as instructed, but the front desk staff was unfriendly and told me they were fully booked. I had extended my plans specifically to visit the spa, so this was especially disappointing. The lack of clarity and consistency in communication made for a frustrating experience.