The San Luis Resort, Spa and Conference Center

The staff of this hotel was enough to overcome any negative experience with the rest of the island. They went above and beyond multiple times to ensure our stay was perfect, and it absolutely was. The valets were nice, efficient, and professional, and the concierge and front desk staff was amazing at every turn, especially Skyler. If we could give them 10 stars we would. The room was clean and nice, though dated. The bed wasn't particularly comfortable and there weren't enough outlets by the beds for our phones, but it was a minor issue. The view out of our balcony was incredible, gorgeous sunrise view over the Gulf, only slightly marred by the oil rigs on the horizon. The shower was amazing, super high water pressure. The pool and spa areas looked awesome and clean, though we didn't us

I planned a surprise proposal for my mom and everyone was so nice and so helpful. Brandy, the Grotto manager was unbelievably helpful and always checking in leading up the the day. Amanda, helped clear out the deck on Serenity Hill where he proposed. They didn’t ask me to clean up. Hayes, the valet attendant was so helpful in getting our party in without being seen and was so kind. The food at Grotto was amazing. Everyone went above and beyond and I couldn’t have asked for a better day and moment. Thank you from some local peeps!

The Villas were spacious, luxurious and everything you could wish for. Everything was wheel chair accessible for the older generations, and because our hostess reserved all the villas, we were able to bring out kids. They were constantly in the heated private pool, villa hot tub or on the beach right across the road. There was easy access to all the restaurants at the San Luis hotel, as well as all the activities and shops along the Seawall. Mary, Sarah and Ivan were available for every need, even setting up a private family dinner poolside on our final night. The kids and adults loved the nightly fireplace s'mores. Especially the in-house bakery chocolate! The rooms were always kept in pristine condition, and the newly installed heated Japanese toilets were a nice touch. |The venue was tr

I stayed here for a work conference and have visited previously for similar events. The guest rooms are pleasant, and each includes an oceanfront balcony; however, the furnishings and fixtures could use updating. In contrast, the meeting spaces and lobby have been recently renovated and are well maintained. The true highlight of the hotel is the customer service. Every staff member I encountered was friendly and helpful. A special thank you to John at the front desk, who assisted me at check-in! When I expressed concern about walking through the parking lot at night, he arranged for security to escort me and ensured my luggage was safely handled.

Our flight was delayed due to weather back home, and after a long day of changing flights and rebooking prior commitments, we found ourselves in Galveston. We’re so grateful we ended up at The San Luis Resort. From the moment we arrived, the level of service was exceptional. Eric at the front desk was absolutely outstanding. He was patient and incredibly accommodating. His professionalism and genuine care set the tone for our entire stay The resort itself is beautiful, with a stunning pool and ocean views. Between the impeccable staff and the elevated atmosphere, this stay exceeded our expectations. We would happily return.