The Royal Sonesta Chicago River North

This was my fourth time staying at this hotel, and once again, it exceeded my expectations. The consistency in service and quality is exactly why I keep coming back. I would also like to specifically compliment one of the bar staff member JD who truly made my stay even more enjoyable, He was friendly, attentive, and incredibly professional. JD positive attitude and great customer service did not go unnoticed. JD made excellent drink recommendations and created such a welcoming atmosphere at the bar,Thank you for the outstanding service! I highly recommend this hotel and look forward to my next stay!

Our stay at the Royal Sonesta Chicago River North was good. We were there for a family wedding. The hotel was clean, quiet and the rooms were comfortable. In one of our rooms, the heater broke and needed to be replaced. This meant my elderly parents needed to move rooms around midnight. This could not have been foreseen by the hotel--machines break. Everyone was very professional and helpful, however, one person in particular gets our highest compliments--Spiro! He moved all my parents' belongings and got them settled in the middle of the night to a new room. However, the new room did not have a roll-in shower, so the next day, after the heater had been replaced, he moved all their things back to the appropriate room! He had our backs for our whole stay, making sure we had what we needed,

Great location next to everything. Pool was great. Breakfast great! The front desk customer service top tier!!! Room view was real great!!! The only negative thing is do not take the advice from the doorman(not the older white man) about rides. Seems like the doorman works in cahoots with the taxi companies to scam you. Do not let him tell you he will get you a cheap ride to the airport, major scam!!

If I could give the service more stars I definitely would. Everyone from the front desk workers, to the doormen, maid service to the maintenance people - fantastic staff. We had the spa suite and the tub is HUGE and amazing. Great shower, water pressure was amazing. Location it’s right by a 7/11 which was convenient. Walking distance to Bub city an awesome restaurant. We will be back to this hotel for sure! The staff though again, so awesome.

Positive: The staff were friendly and the atmosphere was wonderful. Negative: ""