The Riverfront Hotel New Orleans

I had an absolutely wonderful stay at this hotel! From the moment I walked through the doors, the customer service was exceptional. The front desk staff greeted me warmly, checked me in quickly, and made sure I had everything I needed for a comfortable stay. Throughout my visit, every staff member I encountered was friendly, professional, and genuinely eager to help. Housekeeping did an excellent job keeping the room spotless, and any request I made was handled promptly and with a smile. What really stood out was the attention to detail and the way the team made me feel valued as a guest. It’s clear that customer satisfaction is a top priority here. The overall atmosphere was welcoming, the amenities were great, and the service truly exceeded my expectations. I highly recommend this hot

Inviting entrance area with places to sit or lounge with friends and a couple board games. Valet parking, not free but a reasonable price. Helpful staff and comfortable rooms. Also nice and quiet in the rooms.

Clean & Cozy. Very friendly & accommodating staff from the front desk to the Valet parking attendants to the bartenders. Keith was more than helpful by allowing us a late checkout so that we could get our daughter dressed & fed for a concert performance on the day of checkout. Comfy beds too. Will definitely return!!!

Prior to check-in, I contacted the hotel to let them know I would be having a mobility scooter delivered and asked if it would be possible for my friends and me to be on the same floor and in nearby rooms. Not only did the hotel accommodate all of this, but they went above and beyond by proactively moving me into an accessible room. When the scooter arrived, it turned out to be too large for the room. Every single time I was done using it, the staff graciously stored it securely for me and then retrieved it each evening without hesitation. The kindness, patience, and professionalism shown by every staff member I encountered was truly exceptional. I stay in a lot of hotels, and I can honestly say this was the friendliest and most helpful staff I have ever experienced. I wish I had gotten ev

My husband, daughter and I just finished our stay at The Riverfront, as we were attending her volleyball tournament at the convention center. The location was good, very convenient. The rooms were really disappointing, not very spacious with a very small bathroom, and the smallest refrigerator I’ve ever seen. This isn’t ideal for families with players at this tournament, as we have several items we need refrigerated to bring to the tournament. The rooms were pretty dated, without many electric outlets, and lacking modern receptacles for devices. There was a nightly $25 resort fee, I have no idea what that was for, as there were no resort amenities. There are no ice machines on each floor, so you have to call housekeeping every time you need ice, which took a while to get most times. Servic