The River Hotel

I booked this room last minute and it turned out to be a great choice. The room itself was ok, but what truly made my experience exceptional was Meoisha at the front desk. I had just arrived in Chicago after a 14-hour drive in a huge truck that wouldn’t fit in most downtown parking lots. I was exhausted and stressed, but she was incredibly patient, helpful, and kind. She resolved my parking issue within minutes and clearly explained how everything worked. I would definitely recommend staying here, only because of the outstanding service she provided.

Beware the "Park and Stay" package. The rooms at this hotel are small and basic, but they are also clean, comfortable, quiet, and conveniently located. The staff was very polite and accommodating. HOWEVER, I booked the "Park and Stay" package, in which the hotel charges a fee for parking at the nearby Randolph St garage (no in-and-out privileges). Upon returning to my car after checkout, I found that my rear vehicle window had been shattered and punched through. The vandals rifled through the car but took nothing as there was nothing of value inside. Another car in the same row -- also with out of state plates -- had been similarly vandalized. With that MO, I think it likely that future River Hotel guests could experience the same. Chicago is a big city with its share of crime, so

We stayed for the night before flying out of O'Hare. Centrally located in the city with nice views of the river. Bed was comfy but will note, was 2 twins pushed together. Shower was small but water was HOT! Loved the smell of the shampoo/conditioner/lotion. For a short stay in Chicago, I would absolutely stay here every time. Longer stays, id maybe need a bigger space but what we came for, it was wonderful. Also to mention- the staff were the most friendly and helpful I've encountered in a very long time. They were a delight

Positive: Great location in Chicago. I also appreciated the chilled water bottle fillers on each floor. Rooms are small but cozy with no street noise and very little noise from the hallway or adjacent rooms. Negative: Rooms are on the small side.

My significant other was trying to find parking when she accidentally went into a valet zone and they were understanding about it. The people at the front and cleaning crew were very nice as well. I would recommend. The rooms are good despite some posts say it is small but you get what you pay for especially in a major city! (Great deal). Keep up the awesome work!!