The Peninsula Chicago

I booked a stay for my parents and overall the property itself is beautiful. The rooms and facilities are excellent, and much of the staff provided the level of hospitality the Peninsula is known for. The front desk was also helpful in providing us a upgraded room and a thoughtful welcome amenity recognizing the anniversary we were celebrating. However, we had a frustrating experience with the spa. Before booking a massage, we specifically asked the spa receptionist about pricing and was told that spa services were free for hotel guests. Based on that information we scheduled an appointment. When the message was scheduled, no price was mentioned and the receptionist only asked for the room number. After the massage, we were informed it cost $295. When we raised the issue, the spa directo

Let me begin by saying that I cannot stand over the top, saccharine reviews, as they usually betray a dearth of experience. |OK, that being said, The Peninsula Chicago is absolutely next level. I have had the good fortune of staying at most of the finest hotels in Chicago and I believe the Peninsula is at the top of the pyramid. Every single person we encountered greeted us with a smile and a certain enthusiasm, which did not appear to be manufactured. The property itself is elegant, befitting a five star Hotel, and the location cannot be beat. The rooms are large and absolutely immaculate and are appointed beautifully. I actually found myself looking for flaws because I was so impressed by the presentation. Even the carpeting beneath your feet feels so push and new that it is literally

Best hotel in the Chi. Jenny at the front desk is amazing and kind. Usually dislike hotels out in the US cause they so terrible compared to other countries, but this was comparable to the peninsula in thailand/shanghai or bellagio in shanghai

This was the greatest hotel I’ve ever stayed at. At the check in desk, a nice employee upgraded us (we had a room for two people and we were four people) to a suite. Although the pool was closed for maintenance, the whole package was nothing I’ve ever experienced. The bathrooms had complementary slippers, toothbrushes, hair combs, and so much more. The beds were very comfortable. Overall 5 star experience!

ATTENTION to details means everything. This hotel is by far one of my new favorite hotels downtown. My husband and I try to stay at a new hotel three times a year. This one definitely didn't disappoint us at all. The bed was so comfy and the little cute cupcake just made my husband's birthday a little more fun. Hands down the BEST slippers we've ever been given at a hotel. Definitely a 10/10 with service and style (we will be back soon)🤗.