The Mercantile Hotel New Orleans, LA

Location is ideal for convention center. Nice to be able to walk to convention center and outlet mall. Rooms are roomier than I expected with a comfortable couch for a hotel room. Loved the living area space and liked the extra sink in the "kitchen area." Bathroom was clean enough, but tub was slow to drain on first day and by our third day, it took hours to drain. Valve to change from tub to shower head was also half working, so half the water came out of tub spout and half went to the shower head. Breakfast was bare minimum. Let's face it, hotel breakfasts are never great, but this was below average for a hotel breakfast. The gentleman working the breakfast on Jan 19 was not interested in being there. He walked past the overflowing trash can at least 3 times and was slow to resto

Positive: The location and rooms and breakfast area Negative: The staff needs a refresher in customer service.

Overall a very good hotel, though there are a number of opportunities for improvement. ||Highlights: rooms were spacious, beds and sheets were comfortable, and the property seems well taken care of overall. The neighborhood is fairly quiet at night, but also not a far walk from trolleys and the French quarter.||Needs improvement:|1) The heating/cooling system is a dated analogue model with on/off and high/med/low fan speeds but not ability to set a desired temperature or turn off when it reached the temperature|2) The windows are single pane and not well insulated (from sound or temperature), so when a loud car drove by it was too easy to hear|3) The TV's are not "smart" so no possibility to access any streaming services|4) The bed frames are wooden and the foot of the bed comes out beyond

We enjoyed our stay here during Xmas break. Friendly and helpful staff. Rooms are clean and with a character. No chemical smells. Good shower water pressure at high floors. You have all the basics you would need. Decent breakfast. Good location in terms of distance to downtown and streetcar stops. There is a paid parking lot (Piccolo Lot, $25 overnight) 1 min away if you want to arrange parking yourself.

The Mercantile is the perfect hotel to stay at while visiting the Big Easy. This hotel is conveniently located to both the convention center as well as Bourbon Street. The Smoothie King Arena and Caesar's Super dome are also right around the corner. In terms of the hotel, the rooms are super spacious, clean, and extemely comfortable. The team was super accommodating and made me feel like a part of the family. There was a complimentary breakfast available that everything I needed to start the day. I highly recommend this hotel. I can't wait to come back!