The Hotel Mac & Suites

My Husband haven't stated here for years, since it closed , but I'm happy to know it has a new owner. The restaurant & bar, however is different. We’ve been patronizing this Restaurant & bar for years, but the quality of service has declined. The staff often seem lackadaisical, and doesn’t feel genuine or welcoming. Because of this, we’ve reduced how often we visit. We prefer to spend our time at places with a more balanced and diverse staff that show appreciation for their customers and for the community they serve without bias.

We arrived after a 12 hour flight dead tired only to find we were in an apartment backed onto the major shunting, unloading, marshalling yard for the port city’s freight trains. They began the most horrendous banging, grinding and clanging at 10.30 pm. And went on at regular intervals throughout the night. There was no double glazing or any measures to mitigate the noise. Even my husband who is severely deaf could not slip event without his hearing aids. Needless to say we had very little sleep and proceeded to complain and checkout the next morning, even though we had paid for several days in advance. The manager came to discuss it with us and said if she had been told we didn’t like train noise she could have put us in another room! There is nowhere within 5 miles they could have put us

I would stay here again but, I am highly disappointed in their early check-in policy. We traveled in from out of town to attend a relative’s graduation. I asked if we could check-in 1 hour early to freshen up and change. She confirmed our room was not being occupied the prior night so early check-in was available but, would result in a $50 charge. When I asked, “even for only an hour?” She became defensive and said their check-in time of 3pm is an hour earlier than most hotels nationally. This had no bearing on our situation and her defensiveness just created a bad experience from the onset. Restaurant was terrific as was housekeeping. Lastly, our room was in the carriage house and it would have been nice to know just how close it is to the train tracks and just how many trains run ov

Though a public listed property, runs too privately, nearly like Airbnb! The check-in staff keeps reminding me of my mother, you imagine it

Kimmy and I client meeting in point Richmond and decided to stay overnight. Hotel mac provided a room in carriage section of hotel. Excellent room with full kitchen, cute patio, bath with stand up shower. Ample parking. All of town with walking distance. Highly recommend for you and furry friend.