SureStay Plus Hotel by Best Western Houston Intercontinental

The people are great but there environment they work in are not. Whos to blame? Management? Idk but this place needs to be resolved as there is beauty that can come from the old bones of this hotel.

I looked for an economical hotel to stay at while attending college and living off-campus. The staff is attentive and accommodating, providing assistance at all hours of the day and night. They promptly address any maintenance requests and provide me with coffee each morning.The refreshments available at the front desk are reasonably priced, and security is a top priority, which guarantees the safety of my parked vehicle during my visit here.

I'm a truck driver I travel a lot Houston just experienced a hurricane the city was under a pandemic so it's understandable that you won't have some things at a hotel. The guy at the front desk was very helpful made sure I liked my room before I checked in to it also the maintenance man did everything he could do to make sure that I was content with my room and my air conditioner worked. I just spent two nights here so far I have not had any bugs in my room or on my bed 🤷 so those old reviews don't believe them lol I was happy with my stay and I will book again :)

The ladies at the front desk were friendly and very helpful. Even the owner greeted us. The room does smell like smoke but other then that it is very clean and nice.

You ever heard, you get what you pay for. This is exactly it. But I still feel like certain things should not be in place. Water clogging up in the bathtub, toilet don’t flush. It’s maintenance issues that should be taken care of before renting rooms. Hope this place gets their stuff together.