SureStay Plus by Best Western San Antonio Airport

Customer service is great but despite stating that had shuttle to airport they do not. Also, breakfast was inedible the eggs tasted weird and sausage not fully cooked. and there were ants on counter (due to guest spilled sugar) at least they ants ate😂. I told staff and he took care of it immediately. Wonderful staff. Rooms are roomy but not spotless so if you have OCD about dirty baseboards and dust this is not a place for you.

If you don't read my whole long review below, that's okay here is the gist: Do Not Stay Here, It's A Joke! The pictures online lie. For 68 dollars a night, I wasn't expecting too much but much more than this. Then they have the audacity charge a 100 dollar deposit?! My more expensive hotel I had earlier this same trip was half that for the deposit. That's more than the room cost! The room was dirty with stains on the countertops and furniture. The floor was sticky. The bathroom was dimly lit and most of the electrical plugs wouldn't hold any kind of a charger for phones. The in room telephone did not even have a cable running to it. The smoke detector had a grocery plastic sack wrapped around it which is very sketchy. The breakfast oh wait there was none. A couple of dirty cereal dispens

It was awful! The bed had dried blood stains on it and the comforter had burn holes in a non smoking room. The dryer wasn't working and we decided to stay another night and in stead of just extending our stay we had to check out of our room and pay an additional $15 to check in early at 1pm. So we sat in the lobby with all of our stuff from 11pm until 1pm just to be checked back into the same room. RIDICULOUS. There is a reason I work for and stay at CHOICE HOTELS and this was a friendly reminder to keep it that way!

I stayed one night in San Antonio. Sure stay airport checking in at 8 PM checking out at 10 AM. I woke up with dozens of bedbug bites all over our legs. We suffered for four days scratching and itching trying to get some sort of prescription to stop the itching I reached out to the hotel several times they told me to direct it to Dee khushal A certain times certain days I called consistently for one week for a refund for one night and they refused. They avoided my calls lied to me took my info never called me back. I warned everyone that doesn’t want to get bit by bedbugs to not stay in this hotel. It’s an And customer service at the front desk was absolutely no help. I reached out to their website at all as well and they would not return any refund. I reached out to Expedia and they simpl

I had a pleasant and comfortable stay at SureStay Plus. The room was clean, the location was convenient, and they offered a nice breakfast each morning, which was a great start to the day. What really stood out was the service—Annie at the front desk was fantastic. She was friendly, professional, and helped me with everything I needed during my stay. Her support made the whole experience smooth and stress-free. Definitely recommend this place, especially because of the great staff.