SureStay Plus by Best Western Reno Airport

TLDR: Waited over forty minutes for the shuttle and thirty minutes for check-in, don't let them waste your time. Upon arrival, I called the hotel shuttle line and was told to wait at Door D, as the shuttle was on its way. I waited over 40 minutes, calling more than a dozen times with no further answer, and ultimately chose to walk rather than wait any longer. Check-in was equally frustrating. With only one guest ahead of me, the process still took 30 minutes, which points to a deeper staffing or training issue. The following morning, I gave the shuttle another chance. After five minutes with no sign of it, I had lost enough confidence in the service to simply walk again. The rooms reflect the same lack of attention, worn and in need of upkeep. But it's the repeated service failures tha

Beautiful lobby and plenty of parking. Great location near airport. Wide aisles and several elevators. Too cold to go outside but it looked inviting. Rooms are very large with common accessories. Bed was firm and room was very clean.

Positive: The pool and outdoor area are perfect for meeting up with my granddaughters. The onsite, inexpensive restaurant is great too! Negative: The room could use a little updating; particularly the A/C unit, which is old and a bit loud. Other than that, the room is comfortable and nice.

I want to give you a realistic expectation. For 100 next to the airport it's great. But it is a solid 3. The room would be what you would expect at your grandmothers: old orange wood furniture, popcorn ceilings, lumpy flat carpet, boring artwork. It is pet friendly so be aware you will have a fog bed in your room. It has a somewhat musty smell you get used to. Overall it needs a renovation, but with one you would expect it to cost more right? The only complaint i ha e for the price os the blanket. It is cold in reno, I would expect a comforter not a thin quilt. Aside from that the staff were mid, just workers doing their job, not excited to be there. If I was the owner I would renovate and raise the prices. Overall if you are just looking for a place to sleep I think it suffices.

Toilet was not flushed from previous guest, so I'm actually happy the bathroom lights didn't work. I arrived to my room at 1:30AM after 72 hours of flying and almost no sleep. The attendant came up to take a look, blasting metal music out of his phone, wondering what the big deal was. He said I "won't find anywhere better" and encouraged me to leave if I didn't like the place. Followed his advice and didn't stick around to find what else they didn't clean or change. Trust the other reviews and don't stay here even if they paid you to.