SureStay by Best Western Rockdale

Stayed here for two nights. Worst two nights of my life. Went outside to smoke and put a half cigarette in my cigarette pack and came back in not thinking anything of it and room service entered my room while I wasn’t there and said that I was smoking in the room. Shortly after people from the staff continued to just walk into my room while me my wife and my 1 year old son were spending time together. Thank god everyone was decent. Rooms are way overpriced for a two star hotel that only serves waffles and cereal for breakfast. Still tried to charge my card and told me that it was a hold charge for the room then came to my room and told me that the charge was for the smoking incident after telling me something different previously. First of all I didn’t think it was hotel policy for room se

We were in town for an appointment early the next morning after a 4hr drive so did not need anything extravagant or fancy. No high-dollar room needed. Just somewhere to sleep, shower and grab a quick breakfast snack. This place was perfect. Older hotel but beds were clean and comfortable. Shower was clean and water pressure great. Room did not smell musty but fresh and clean. Staff was very friendly. Breakfast was just enough. Got exactly what I was expecting for the price. Will have to come back for future appointments so will definitely stay again. Thanks!

Great experience, and great location. Employees were friendly.

Front desk manager, AJ went out of his way to take care of us. At first had trouble with the showerhead and he came in with a new one to take care of the problem. Decent price good front desk.

Our room had a weird smell, like mildew. The restroom was a bit dirty & we had a wolf spider & toad make their way into the room. How? I don't know. We tried swimming in the swimming pool as well, but there was algae & the water had a gross smell. The staff seemed friendly, but the issue is the lack of cleanliness & maintenance. We won't be staying here again & honestly, i don't recommend it as an option unless you are looking for a low cost stay and don't mind the lack of cleanliness.