Sure Stay
San Antonio, TX · Hotel
- Address
- Sure Stay, 3821 I-35 Frontage Rd, San Antonio, TX 78219
Sure Stay is a hotel located in San Antonio, TX. It is one of 582 hotels listed in San Antonio. Its 3.4-star rating is slightly below the San Antonio city average of 3.8 stars. There are 10 photos associated with this location.
Customer Reviews
This is our 2nd time, and we will continue coming back. I haven't got any trouble. The service is okay. But honestly, you don't really need to call them or so. At least us, we were fine. We got enough towels and enough of everything. Sad thing is there's no breakfast yet. I believe after covid they stopped. The price for a 2 room it's very very good, near everything mostly. Highly recommend 👌 👍 👏. We will come back 😀 we were 6 . 2 adults and 4 kids.
We had to look elsewhere because first room had a dirty bathroom, 2nd room they moved us into reeked of smoke, despite front lobby person claiming its non smoking. Her solution was spraying room with Febreze. Thought it would be decent and wanted to save a few bucks, but honestly don't stay here!
Room was bigger than I was expecting and quite nice looking. My room was a king bed with a sleeper couch and doors separating the two areas and two TVs. Now the bathroom was a little small but that wasn't a big deal. And the pool was a little small looking. For the cost and room size this is great.
This hotel was so bad, it was basically a glorified motel. Not worth the money at all. The staff was not helpful and did not seem to care about satisfying their customers. Every time I needed something, I had to wait (up to 10 mins at one point) for someone to just show up to the front desk. No bell or anything either to alert the employees that spmeone is waiting for them at the front desk. When we checked-in, the concierge failed to inform us about the breakfast or the wifi information. The room was supposed to be non-smoking, and so was the entire hotel for that matter, but the room smelled like cigarette smoke. We got in pretty late, so we slept the first night and then informed the front desk in the morning. They did absolutely nothing about it. When we called Priceline about it, they
Hotel was not a place I would stay the room set up was nice but it did have a smell so I took the loss and did not stay here. He would let me see the room but would not let me check in earlier than 3. The 2 bedroom would have been a nice set up for people traveling together. You could tell that maybe they were trying to renovate but it specifically says no refunds so don't book here without visiting first it maybe ok for you but not in my standards
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.