Super 8 by Wyndham Idaho Falls

I would like to acknowledge (Katrina) the younger front desk woman, she is very kind and is most definitely very attentive to guests and keeping up on their needs. Allways greets everyone with a pleasant, warm and friendly smile! 🙂 thank you very much for your kindness.

I NEVER stayed at this hotel, never checked in, and never stepped foot on the property — yet I was charged $76.00 in full. I mistakenly made an online reservation and canceled it within minutes of realizing the error. Despite the immediate cancellation, Hotel 8 processed the charge anyway. I disputed it with my bank, which conducted a formal investigation. What followed is deeply disturbing. During the dispute, Hotel 8 submitted documents containing a forged signature falsely attributed to me and provided a written statement claiming I physically appeared at the hotel and used my card at the front desk. Both claims are unequivocally false. I was never there, never signed anything, and never received any services. Charging a customer for services not rendered is improper to say the least,

I stayed here for three nights over two different occasions. My first time here was two nights and the room was clean and orderly. The beds were cheap and not comfortable however sufficient for my family. On the second trip was a little different. When I arrived I noticed the parking lot was pretty empty late at night. I asked if there was anything first floor rooms available due to plumbing issues throughout the first floor. There were 19 people in the entire hotel. When I got into my first room it smelled as if nobody had been in the room for months after somebody had smoked in it either no airflow in the room. They turn the AC off in the room so it gets hot a d the smell gets worse. I switched rooms and still had a bad smell that wasn't as bad however the fridge did not work and the roo

This place was quiet and clean, but dated. The best, was the shower. They list a tv and hair dryer as amenities, however neither worked. And to make matters worse, no one ever answered the phone when we called the front desk.

Positive: "" Negative: The room smelled like cigarettes, and whole hotel smelled dirty, the sheets/bedspread were dirty, white stains on bedspread, I did not even stay, and requested refund, clerk said he did not know how and would leave note for manager, still waiting