Staybridge Suites Houston IAH - Beltway 8 by IHG

Large, well maintained hotel. Suite room was large with 2 tvs and sofa. WiFi worked great. Breakfast was different and quite good with cereal, scones, fruit,bagels, ham, potatoes, several juices and coffee. Only negatives for us was no dairy milk or Greek yogurts. Staff was helpful, no issues. Nice laundry room with several

Positive: My 12th stay, , the cleanliness, Breakfast was real food and not pastry. The food at the social gathering , housekeeping did an excellent job on cleaning my room and the their little touches . Free laundry, free parking, the location and the cost . Negative: I would l like to see the frozen foods ice creams, microwavable fully stocked, and people without the handicap placard to stop parking in the handicap spot.

⭐ STAY AWAY – DISGUSTING & UNSAFE CONDITIONS|We stayed at Staybridge Suites Houston IAH – Beltway 8 for one night (January 2nd–3rd) and booked two rooms. This was hands down one of the worst hotel experiences of my life.||Both rooms were infested with roaches. Not one bug. Not a possibility. An infestation. Roaches crawling in the room where my family was supposed to sleep.||What makes this even worse? The staff already knew about it. When we reported the issue, their response was shockingly dismissive:||“Well, not all rooms have roaches.”||That is NOT an acceptable response under any circumstance.||I was traveling with my wife, father-in-law, my 2-year-old son, and my 6-month-old baby girl. Putting infants and young children in a roach-infested room is unacceptable, unsafe, and completely

Worst Staybridge experience ever (room 132)... Management does not hold themselves accountable for anything and blames you for not being happy and even suggested we leave. Management claimed we were just complaining because they "couldn't give us an upgrade"... but loved the maintenance guy. He was fast, honest and personable and tried his best to fix what he could, like the curtains and microwave issues. 1) the curtains were torn so bad we couldn't sleep with the light shining though (they did replace one while we were there). 2) We wanted to take a bath but the water was yellow and unappealing. 3) it was 25 degrees the 4 days we were there and the heater stunk so bad we could hardly stand it. 4) the microwave had no light so was difficult to cook and had to bring a livingroom lamp in

Avoids this place at all costs!! I should have read the other reviews before making a booking. When we arrived here we were confronted with a outdated and worn out place which needs desperate renovation. But the worst thing where the cockroaches we discovered in our room within a few minutes after checking in. The staff offered us another room but we had no trust in that so we decided to leave and go to another place. Unfortunately the staff didn't want to refund us. Which they definitely should have considering all the cockroaches we found in our room.