Staybridge Suites Columbus-Airport by IHG

The room was spacious and nice. The pool and gym were not as clean as they looked in the photos. The service from the reception staff and hotel staff was very good.

Great staff. Elevator was out for the whole stay. Side entrance didn’t function. Toilet broke, but staff fixed it quickly. It’s very run down and needs maintenance. Service is friendly and efficient.

Would not recommend this hotel. They lied about the elevator. Its currently out of order and always one day away from being repaired. Based on other reviews it seems to have been broken for a long time. They lied about their breakfast. Advertised as a full breakfast, all they offer is dry cereal. When asked they said management decided on no more hot items. Social hour claims to have light snacks and drinks. All they provide is beer. Rooms had cracks and visible mold in the bathroom.

Do not recommend. I use to stay at this hotel regularly (one week every month) and was placed on the third floor while the elevator has been out of service for three weeks, something the staff clearly knew but did not disclose at booking. They refused to help with my luggage, refused to move me to a lower floor, and refused a refund when I asked to leave and book another hotel. The elevator sign claims a technician was called, despite the elevator being down for weeks. As a loyal, repeat guest who previously recommended this hotel, I am now stuck here for a full week. Stay away.

We had a really good stay we didn’t spend a lot of time in the room but when we did it was nice. Staff members were nice. Good location. Clean. No noise. I just wished the breakfast had more options like bacon lol we stayed from Thursday until Sunday and sausage all days lol but in a world where everything costs so much I get it.