SpringHill Suites by Marriott Savannah Airport

Rooms were clean. Staff was friendly breakfast. Just average, the biggest thing that stood out was the TV placement in the room. It was a small TV shared between the living space and the beds. Very odd if you like yo watch Television in bed.

I recently stayed at the SpringHill Suites by Marriott Savannah Airport in Pooler, Georgia (on the east side of I-95). It was a solid choice for a single night stay. It was easy to access right off Interstate 95. Most traffic southbound was turing to the right where most of the shops on this exit are. This is a left-hand turn with virtually no traffic. Making it a win from the start. It's on the quieter, less busy side of the I-95/Airways Avenue intersection, which kept things peaceful despite the highway proximity. The property felt relatively new and well-maintained, with a fresh, modern vibe. Check-in was very easy and quick. The staff was friendly, efficient, and welcoming. Prices were reasonable for the quality and location. It's conveniently across the street from a gas station and

Positive: No pets. Proximity to I95 Negative: For breakfast they did not have non dairy creamer or milk. The attendant had to go to the hotel next door to get Almond milk, non daily.

It was our weekend with grandkids. They wanted a place with indoor pool so they can play. So, I searched all bonvoy hotels in this area and found this place. Before made reservation I called hotel front desk to confirm their pool availability. They said Yes and pool is open. Upon our check in I asked receptionist for the room closest to the pool and she said pool is under construction since November of last year. I told her that I have called to ensure that pool is open. She firmly said "do you want to cancel reservation?" Really?! I asked her to see if there are other bonvoy hotels in the area may have pool but she said "you need to call them"... Not a good customer service. So we stayed at IHG hotel for the weekend. Sad that she treated me this way.

I had one of the worst hotel experiences I’ve ever had.||At check-in, I was given a room where the beds were not made and the room was clearly not cleaned. I went back to the front desk and was reassigned another room. Unfortunately, the second room was also unmade, with a filthy bathroom and obvious lack of housekeeping.||I returned to the desk again and was given a third room. While the beds were made, the bathroom and shower were still dirty. At that point, I was exhausted and had no choice but to stay — and ended up leaving the hotel to buy cleaning supplies and clean the bathroom myself. That should never happen at a hotel.||The front desk staff showed little concern throughout this entire process. I have since left multiple voicemails for the General Manager and messages with the fro