SpringHill Suites by Marriott San Antonio Downtown/Riverwalk Area

Absolutely — here’s a polished, high-impact review you can post: ⸻ We had a fantastic experience at SpringHill Suites, and a big part of that was Joe at check-in. From the moment we walked in, he was welcoming, professional, and genuinely kind. He made the process seamless, answered every question with patience, and made us feel like valued guests — not just another reservation. That level of respect and attentiveness goes a long way. The valet crew was just as impressive. Efficient, courteous, and on point the entire time. They handled everything quickly and professionally, always with a great attitude. Top-tier hospitality all around. We’ll absolutely be back.

Where to even start. Make sure you read carefully because they charge $28 a day to park your car in their parking lot. None of the air conditioning systems worked in any of the rooms. After they finally would switch us on our last day the new room we got still never got to the desired temperature. Walking down the hallways is dark and gloomy there is hardly any light in the hallways. And if you want breakfast you need to be down there at 7 waiting because once they run out of food that’s it. They don’t make anything else. And we went down at 8:45. Place honestly seems like a money grab I have stayed at hundreds of hotels traveling for work/vacations and I can say this is the WORST experience I have ever had…oh did I mention I we got stuck in the elevator for a few minutes because the door

I recently had a very disappointing experience at this property while traveling for business with my dog. The hotel advertises itself as pet-friendly, which was a major factor in my booking. After leaving food out for my dog before heading to work, I returned a few hours later to find that it had not been touched. Upon closer inspection, the food bowl was covered with ants and other insects. I promptly notified management and tried to handle the situation discreetly. Maintenance arrived with a pump sprayer from Home Depot… and treated the room, but when I attempted to follow up with management, my concerns were met with indifference. I was told that in their “sold-out hotel,” I was the only guest reporting the issue, and it was implied that the insects may have been brought in by me or my

Nice location and walking distance to convention center, also very near the river walk too , definitely book next time

The rooms smelled funny kinda like musty. The service was decent to an extent. When we checked in we only had 3 towels and 2 wash clothes and no bedding or pillows for the pull out. We made sure to put in our reservation it was 5 people staying in the room. They cleaned the rooms and didn't leave us any toilet paper we had to go get it. It was just little things like that that should be easy for them to stay on top of. The location was awesome in the middle of everything!