Spark by Hilton Lockport

This property should not carry the Hilton name. It is extremely misleading and does not meet the standards most travelers associate with Hilton brands. At best, this hotel feels like a rushed “landlord special.” Wires are painted over, dust is painted into surfaces, and you can clearly see paint drips where corners were quickly cut. I have stayed in some very questionable hotels over the years, and this one easily ranks in my top three worst experiences.||From the moment we checked in, we knew we had made a mistake. Unfortunately, due to the holiday and a major ice storm, there was absolutely nothing available within an hour’s drive, or we would have left immediately.||The front desk associate, Mirya (she said her name so quickly it was difficult to catch—likely intentional), was one of th

I enjoyed my stay. The room was clean and everything worked as it should. the staff was friendly and helpful. I will stay again when I'm in the area!

Our family is very local to the area. Decided to take our kids for an overnight stay so they could enjoy the pool for New Years Eve. Was greeted by the front desk receptionist. I had booked on Booking.com, 2 rooms. Paid for my room upfront, had all of the confirmations emails etc. The receptionist informed me that only one room was paid for (even though she could see on the computer I had booked two rooms) I pleaded with her to look at my phone and see all of the confirmation emails, bank statements, and receipts. She refused to look, was extremely rude and stated she was going off of her system and basically it was my problem. Proceeded to have me pay for ANOTHER room and ANOTHER deposit fee. I asked if there was someone else I could speak to and she said “nope, just me!” Extremely unprof

The check in and out ladies were great, as we each checked into our 3 rooms. Wish they would have told us the pool was not working as we travel with kids and book hotels with pools intentionally, and our 5 kids were quite upset. The rooms had no shampoo, or conditioner and when you go to use a tissue they had it all pretty for display and that was the only tissue, box was empty. The entrance was nice but the racks or shelves they had for snacks, drinks, and other items were empty except for a couple boxes of laundromat soap and was an eyesore. Facility smelled damp throughout, wallpaper peeling, cheap if any patch jobs, not maintained outside to give curb appeal, trash in parking lot and by doors. The website says hot breakfast and the hotel it was before did and had waffles, eggs, potatoe

My mother booked a one-night stay for us through Expedia at Spark by Hilton. She paid $89, and the listing made the hotel look great—especially the pool, which was the whole appeal since we currently have no plumbing at home. She thought it would be a nice treat for us and a chance for my 5-year-old to burn off some energy. When we arrived, they were accommodating about giving us a lower-floor room, which I appreciated because I didn’t want my high-energy kid disturbing anyone. But then we were told the pool was closed due to a “leak.” Oddly enough, when we walked by, there was still water in the pool. Hard to understand how a leaking pool stays filled, so that felt a little suspicious. We dealt with it the best we could and ended up going to Walmart to find other entertainment instead.