Sonesta Essential NW Houston

Well I booked the room because it was cheap. While here on the day I was set to depart to Dallas I paid for an additional night just to rest. Happened about 9am. At 12:30 in the middle of the afternoon someone stole me catalytic converter in the middle of the broad daylight. There’s constant traffic of strange people walking through the parking lot and NO security at any time of day. So your vehicle is exposed and my vehicle wasn’t the only one vandalized. I spoke to the manager and let her know my insurance would cover the bill or I would see if Sonesta would be able to award me points OR have someone to pay for the evening when they get off from work. She agreed but then after 8:00pm decides to have her front desk worker to “pack my things” and wait in the lobby to make payment after sh

I don’t have that many complaints about the hotel. My biggest one is that I have not received my $100 deposit back and it’s been 2 weeks since check out. Front desk are aware of this and assures me a manager will follow up with it and when I ask for the manager personally. They are not available and I will get a call back but still nothing. I have looked for corporate number and haven’t been able to get that either only the reservation number. I want this issue resolved

This hotel was absolutely disgusting and completely unorganized. The first room they gave me had two cockroaches crawling around before I could even set my bags down. That alone was enough to make me question the cleanliness of the place. I immediately went to the front desk to report it, and they reassigned me to another room—only for me to walk in and find someone already in there! I felt terrible for invading that person’s privacy, but that’s on the hotel for being so careless and unprofessional. The lack of organization and cleanliness here is shocking, and I would never recommend this place to anyone.

I had one of the worst hotel experiences of my life at Sonesta Essential NW Houston. Within LESS THAN ONE HOUR of checking into the room, I encountered bugs crawling inside the room. This is completely unacceptable and a serious health and hygiene issue. I immediately packed my belongings and went straight back to the front desk to check out. Despite checking out almost immediately due to their unsanitary conditions, my payment was NOT refunded. What makes this even worse is that the staff deliberately pushed me to make the reservation through Booking.com, clearly as a tactic to avoid issuing a refund directly. This was not done to “help” me — it was done to shift responsibility and make sure I wouldn’t get my money back. This is a deceptive, unethical, and customer-hostile practice. A

Positive: When we left. Hotel clerks are dishonest. We were locked out of our rooms three times during our stay. I am disabled and rented from here because I was told there was an office center that we can use. No printer. Elevators all broke. Terrible. Negative: Staff lying when I called to verify amenities before booking