Sonesta ES Suites New Orleans Downtown

My wife and I booked a hotel room from our Amex Travel site. The pictures made the rooms look nice and clean and comfy. We arrived and noticed outside was very rough and not welcoming at all. It smelled like weed horribly with people just standing outside of the hotel doors blocking walking paths. The representative behind the desk was super nice and informative about the hotel and amenities. We went to our room and as soon as we opened the door, we were speechless. The carpet was absolutely disgusting. It looked like someone trampled through the entire room with muddy/oily shoes. I didn't want to take my shoes off because of how gross the carpet was. The fridge sounded like it was going to take off into space and was filthy. We check for bedbugs and to see if sheets have been changed at

The hotel is very well located, close to public transport and within walking distance of the city center. We had an excellent stay; the studios are very functional, practical, and clean. The staff was very welcoming and friendly. There are no additional taxes to pay upon arrival (as can be the case at other hotels in New Orleans), just a security deposit (which was returned very quickly, even before our return to France). Breakfast is also plentiful with several choices. If we return, we will choose this hotel again without hesitation.

I stayed at Sonesta ES Chicago a little while ago and so Soensta was my first choice this time. The rooms are simply OK, smaller than what I had hoped and feeling shabby. the terrace was dirty throughout the stay - old food wrappers scattered around. People were smoking weed like all the time... I could live with all that but the main problem was with payment and money issues. My company booked for me - using their corporate credit card. We were told it was apparently a pay immediately, non-refundable offer. When I got to the hotel, I was told that no payment had been made! I didn't have the company credit card with me - so that led to all sorts of headaches. They also could not accept one of our private cards because it wasn't american (?). Sonesta - the corporate office and helpline

Positive: It was so spacious! The breakfast offerings were wonderful. Our room was very clean and quiet. Negative: It is a little far from the French Quarter and some of the other main things to do, but it is within walking distance, if you do not mind walking. The shower's partial glass wall was inconvenient as it let water spray all over the floor.

We have stayed at this hotel a few times before. I guess some rooms were renovated and some were not. The rooms we have stayed in before were very clean and well taken care of. The room we stayed in this time was a two bedroom suite. The tub had some rusted area at the drain. It could use some painting and thorough cleaning throughout the room. The let out couch matress needs to be replaced. It was FLAT. I understand that it is not the most comfortable thing, but you could tell that it had not been replaced or cleaned in a while. We asked for comforters several times and were told they were out each time. I understand the this is a very busy season, however cleanliness is next to God. The elevator floors were very dirty all the time. The cleanliness of the facility will say a lot about you