Sonesta ES Suites Annapolis

We stayed here over a weekend to be close to an event we attended. It was a great value for the price and it was pleasantly clean, considering they allow pet stays.The most notable attribute was the customer service! The front desk associate, Shalinda was absolutely phenomenal. She immediately made us feel welcome. Her helpfulness and knowledge of the area was refreshing and it undoubtedly enhanced the quality of our time in Annapolis. Shalinda rocks. Two thumbs up. 👍👍

We chose Sonesta because it was conveniently close to an assisted living facility inhabited by our sister. It was fortunate because it was a pleasant location with great customer service people. It is not new, but very clean and comfortable with good breakfasts. I wish to especially thank DALE who helped me when I found that I had left my kindle reader under my pillow when departing. He helped me arrange for its return... boxed it up and everything. Dale, you saved me over $ 100.00 !!!

Positive: Location Negative: The room smells so bad from the carpet deodorizer that we had to open a window just to stay in the room. The mechanical room next door would shake the entire building when it went on every hour.

Rooms were nice. Clean. But plumbing has issues. Only scalding hot water from sink. Breakfast was meh. But included. Parking is an issue. Can't find parking if you get back at like 10pm. And they charge you for parking but don't explicitly tell you that.

I stayed for 12 nights and paid in advance. Overall the stay was good but the garbage disposal was broken (they fixed it) the phone was broke for the first week. After checkout i was charged $53.71 with no explanation. When I called they said it was for parking. When I said no one said there was a parking fee, the guy said it's listed on the website and hung up the phone. I will not stay again and will tell anyone who will listen, not to stay there.