Sleep Inn & Suites Hwy 290/NW Freeway

The owner of this establishment, Neil Patel, behaved in a way I found clearly rude, racist, disrespectful, and unprofessional. During my visit, I encountered multiple issues with cleanliness — the hotel rooms were filthy, and even after requesting a new room three separate times, the conditions remained unacceptable. In addition, I observed him arguing with and belittling employees, including snapping his fingers in their faces in front of customers, which came across as an inappropriate display of authority. I also witnessed him speaking negatively about his staff whom did nothing wrong. Altogether, these issues created an environment that felt highly uncomfortable and far below professional standards.

I loved this hotel! I stayed here during an art festival when many of the less expensive hotels were all booked. My room was HUGE!!! It was spotlessly clean, smelled fresh, had a comfortable bed, and great water pressure in the shower. The staff were friendly and helpful, and left me alone when I didn't want to be disturbed. The hotel was quiet so I slept well and I felt completely safe there, even when returning late at night. I wish all my hotel experiences were like this one!

Very few towels and no hangars for them. We don’t like carpet floors, too hard to be really clean. Bed was very comfortable, location was quiet. Breakfast area very hot. No phone charging stations in room and no instructions on how to us the remote.

DO NOT BOOK HERE. The hotel engages in deceptive trade practices. The price and fees you pay online is not what’s required to book a room. You will be required to pay an additional fee when you come in that is not disclosed in the online book site. Run don’t walk somewhere else. Had to come back and add Joseph is soooo unprofessional. I left canteen and my room. I called a few hours after leaving and was advised by Joesph the person who checked me in overnight that it wasn’t found. Called later when someone else was on shift and was advised it was found. I called the following morning in my way to pick it up and Joesph again claimed he couldn’t find it. He’s extremely lazy and unprofessional. All around poor establishment decent for an emergency.

Positive: The location is ideal and the bed was comfortable. Negative: There is not HOT BREAKFAST! It has toast, packaged danish, and milk. The only thing hot was the waffles maker! I stayed for over a week and kept having to request towels 3 days apart. In a hotel towels should be changed at LEAST every other day.