Sheraton Houston Brookhollow Hotel

Our stay at the Sheraton Brookhollow was pretty disappointing. The hotel felt dirty and noticeably under-maintained from the moment we arrived. The gym was a complete miss — most of the equipment was broken or unusable. The pool was borderline freezing, and the hot tub was running without heat and without any kind of warning, which was frustrating. Cosmetically, the entire property is in desperate need of upgrades. Guest services took forever to respond to even simple requests. On top of that, they charge an arm and a leg for breakfast, which really should be complimentary given the condition of the hotel and the high nightly rate. The bathrooms in the rooms felt straight out of the 80s — old, outdated, and honestly reminded me of something you’d find at your uncle’s house… the dirty one

The room had everything I needed for this business trip and was cleaned daily. I found a comfortable area to connect prior to and post-work. My stay was 1.5-weeks and even cleaning always had kind words when I'd depart daily. While it's true the hotel may have certain aspects of it's last renovations--it's important to note that the hotel is step-by-step upgrading (which is a lengthy process as this will be ongoing whilst they remain in operations). ||Comfortable beds and dark curtains to make sure light stays out. It got chilly one morning and I was surprised to find my room well-heated. Everything was in proper working order and maintenance (if needed) was handled with care. ||I must mention Dee at the front desk who'd work the evening shift. She checked me in with my boss. Dee would gre

Positive: "" Negative: The beds were smaller than imagined. The rooms need to be updated. The drain in the shower wasn't working properly. A lot of stains on the bedding and mattress. Just wasn't expecting this at the Sheraton hotel

I stayed at the Sheraton in Houston while attending a work conference and chose this hotel because it had everything onsite restaurant, bar, and close proximity to my office so I didn’t have to Uber somewhere just to get dinner. The property is a bit older and slightly dated, but it was very clean, the rooms were comfortable, and the beds and bedding were surprisingly good. The highlight of my stay was the bartender, Eddie Wilson. His level of customer service is exceptional. He truly owns the room in the best possible way connecting with guests, maintaining a positive attitude no matter how busy things get, and creating a welcoming environment for everyone who walks in.

I returned to stay at the hotel for a longer stay because during my previous stay they took great care of me. This time despite calling ahead to get the quietest room possible they instead put me in the loudest room in the hotel next to the lounge. 5am smashing, cleaning every morning. They also left off the fridge and microwave I had ordered too. I had praised them previously. As a titanium most Marriotts try and create a great relationship with me over time this one is doing the opposite and scared me away. Bottom line is there is no correlation between what you ask for and what they will deliver and its actually the opposite