Sheraton Grand Nashville Downtown

We had the pleasure of working with the hotel event manager Joseph Agaieby for our engagement celebration on Sunday 12/28, and the experience was absolutely outstanding. From the very first interaction, the manager was professional, attentive, and extremely well-organized. Every detail of the event room was handled with care—from the setup and timing to the ambiance and guest comfort.||The manager went above and beyond to ensure everything ran smoothly and exceeded our expectations. Their dedication, flexibility, and calm professionalism made the entire process stress-free and enjoyable. Our engagement celebration was truly memorable thanks to their exceptional management and support. Highly recommended for anyone planning a special event.||Thank you so much Joseph Agaieby

Positive: The staff was very friendly and helpful, especially the valets. They were quick to answer every question and give directions. Negative: All the added fees. The outrageous parking fee and the resort fees were not mentioned when the reservation was made and were unexpected. Also did not like the mini fridge in room being stocked so we were unable to use it for personal items.

Anthony worked valet during my stay at the Sheraton, and the service was great. He was super nice every time I interacted with him and always had such a positive attitude. My car was brought around quickly, and everything felt really smooth and easy. It might seem like a small thing, but having someone friendly and efficient like that honestly makes a big difference.

I had an amazing stay at Sheraton Grand. The location of the hotel is perfect. My friends and I loved taking pictures around the hotel and the surrounding placed. I wanted to highlight the valet Mike. He was so sweet and helpful. Also the house keeping always did a great job organizing my things but still keeping them in the original area so I could easily find it.

My stay was actually wonderful and really brightened my experience here! I don’t usually give reviews for hotels, but this has changed my perception of them now. The location was super convenient and the service was excellent! Especially the valet who kept my car in great shape, Mike. He was so kind and went above and beyond to be of service and assistance to me! The rooms were also much to my satisfaction.