Sheraton Grand Chicago Riverwalk

The hotel is conviently located to walk to many sights and is right on the river so request a river view room. I was attending a conference at the Hyatt across the river and you had to walk across a bridge and up and down 3 flights of metal stairs, scary in the rain. The room was good sized, with a desk, comfortable reading chair with ottoman, large closet, coffee machine and mini fridge. It looked newly refurbished. The bed was comfortable but the pillows were to large and firm for my liking. The staff was friendly and helpful. You can walk to a Whole Foods and Riverwalk is right there, a big plus for summer visitors. You have to dial 80 to connect to front desk or room service. I would definitely stay here again due to proximity to sights, comfort and I felt safe during my stay. Note:

I had an excellent stay at the Sheraton Grand Chicago Riverwalk. The location right on the Chicago River is fantastic, with beautiful views of the river, Lake Michigan, and the Chicago skyline. The nighttime views are especially impressive when the city lights reflect on the water. The hotel is also just a short walk from Michigan Avenue, which makes it very convenient for exploring downtown Chicago. I really enjoyed the spacious two-story lounge on the upper floors, the pool terrace overlooking the riverfront, and the clean, well-equipped rooms. Service was excellent throughout the stay, and the overall experience felt polished and comfortable.

We had a conference the Sheraton. The hotel was great! My room was clean. The employees were helpful and friendly. My man Michael from valet took great care of my truck. The hotel accommodated our conference very well. I loved my view. The club food was delicious!

From the very first day of our stay, Irish Mike made our experience absolutely unforgettable. He greeted us with such warmth and genuine kindness that we immediately felt welcomed. His sense of humor had us laughing within minutes, and it truly set the tone for an amazing trip. Not only was he friendly and funny, but he also gave us fantastic recommendations that turned out to be some of the highlights of our stay. From great spots to visit to tips that led to some unexpected luck at the casino, Mike seemed to know it all. It was clear he has been in this field for a long time — his professionalism, confidence, and natural ability to connect with people really stood out. What impressed me most was how passionate he is about his job. You can tell he truly cares about the guests and takes p

Positive: The central location is great for getting around downtown and makes for quick access to lake shore drive Negative: The light in our closet was falling out of the ceiling, the heating system in our room worked only half of the time, the pool was cloudy, and the women’s sauna was not operating.