Residence Inn by Marriott Phoenix Gilbert

DO NOT STAY HERE! First and foremost someone stole my catalytic converter from our truck. Sure, not the hotels problem however they will not answer my calls about camera footage. I’ve left three voicemails three days in a row for both the regular manager and assistant manager. I parked near the entrance in the hotel lot. Second of all, despite being promised conjoined rooms multiple times, they still did not accommodate that at the time of check-in. Multiple workers confirmed for us that was going to be given. No one was apologetic when we had to pivot our plans. Then, one of the rooms we checked into had a door/lock issue. When we went upfront, asked if we can switch rooms, The worker seemed annoyed. Mind you this was all for a wedding and no one was apologetic at all to the bride for the

We stayed here December 25-28 while visiting family at Leisure World for Christmas. The suite we had was perfect for giving us a kitchenette, dining area for 4, a living room space and a door separating a bedroom with 2 queen beds and a closet, vanity and bathroom with a tub/shower. The front desk staff was both welcoming and accommodating of questions and providing solutions. The free breakfast was fresh and plentiful and well maintained by the staff. The fitness area was clean and had sanitizing wipes and towels for the equipment. The housekeeping staff was helpful in emptying trash and refreshing towels as we chose not to have the room cleaning service during our stay. The proximity to the grocery stores Sprouts and Safeway was helpful. A gas station in front of the hotel with an ATM a

The facility was very clean. Overall, the stay was very enjoyable. We had a few issues that detracted from a perfect rating. The first issue was that the two bedroom suite that was booked was not available. We had to stay in two rooms instead. For a family, this was not ideal. Also, housekeeping did not clean the room every day. Not sure if we missed anything that stated this would not happen. If we did, then it was our error. The two women that worked at the breakfast station were fantastic! They were very helpful and sweet. They deserve a bunch of kudos!!! The breakfast was good but would really appreciate some fresh fruit.

Fantastic place for travelers. Great rooms, with a large layout. Laundry room (paid) has multiple washers and dryers so there will never be a line. Breakfast is free and has a large selection of freshly cooked hot items. Lobby is also really nice.

This is our 5th stay and likely our final stay. It has been a favorite hotel when visiting family nearby. We came for a special family weekend and the hotel overall was disappointing, which was VERY frustrating. The first 1 bedroom suite offered stunk so bad we could not stay in it. We were offered a studio (lower level room) and then moved the next day to a 1 bedroom, so that was a hassle. Very limited apologies, no credit for lower level room We are long standing Gold members; no recognition of status. The 1 bedroom location was poor - near the side door - where every time someone opened a door, ours banged. Every day we left a nice tip, and we had the most minimal service, including not having coffee replenished and inconsistent towels. Our son also had a 1 bedroom and honestl