Residence Inn by Marriott Houston I-10 West/Park Row

We stayed here late January 2026. The ratings were pretty good so we booked here. The lobby and staff and breakfast were great. The room however was a letdown. I was so surprised to see how run down it was. Yes, it was clean, but it appeared nothing had been replaced since it was installed. The stove was the original stove and was very worn, the microwave worked but had a loud buzz when used. The Sofa sagged in the middle and looked to be a decade old and the armrest was very loose. The drapes were only partially attached to the hooks at the top. The carpet looked original. I don't understand the hotel's high rating. Our room was 234 and maybe the others were updated? In any case, we would not reserve again. Again, staff was great, the breakfast was great, lobby was nice, and the room clea

I recently stayed at this hotel and overall had a pleasant experience. The location was convenient, the staff was friendly and accommodating, and the room was clean and comfortable. However, I was a bit disappointed with the amenities, particularly the weight room. The weight room was small and outdated, with limited equipment and not well-maintained. As someone who enjoys working out during my travels, I found the lack of quality fitness facilities to be a downside.Despite this, I still enjoyed my stay at the hotel due to its other positive attributes. The on-site restaurant served delicious food, the complimentary breakfast was a nice touch, and the room service was prompt and efficient. If the hotel could invest in upgrading their weight room and fitness facilities, it would greatly enh

Positive: The front desk was exceptional at all hours of the day! Negative: ""

I am writing this review out of a deep sense of disappointment and to warn other families. Our booked stay from December 4-8, 2025, was completely ruined due to a severe flea infestation and the hotel's complete failure to manage the crisis. Here is what happened: On the night of December 5th, after working past 11 PM, we returned to our room expecting to rest. Instead, we found fleas in the bed. Both my husband and I were bitten multiple times, with his reaction causing significant swelling. We had our one-year-old daughter with us, and the panic of protecting her was overwhelming. The hotel's response was utterly inadequate. At that late hour, only one front desk agent was present. While polite, she could offer no solution. We were left with no choice but to gather our sleeping infant

Great room and great location that is very accessible from the I-10 freeway. We enjoyed our stay but past midnight, we could hear loud noises coming from many guest walking the hallway. This woke me up and made going back to sleep somewhat a challenge. I would give less than a 5 star but when I told this to Sendy upon check out, she apologized for the inconvenience and informed me that she would add extra points for the inconvenience. Sendy is a class act and knows how to take care of customers and members. Bravo Zulu, Sendy!!!!!