Residence Inn by Marriott Durango Downtown

This was our second stay at this hotel, and we were in town for surgery. From booking over the phone to our arrival, John at the front desk made the entire experience wonderful. We were grateful to see he was still there, and he truly went above and beyond throughout our stay.We did have a few issues, especially with maid service, but John was always there to help bringing towels, supplies, and even personally cleaning our room when we had gone several days without service. He refused a tip and simply said he was happy to help. John was everywhere at once, handling multiple roles flawlessly from the front desk to helping in the breakfast area. His presence made a noticeable difference. The breakfast area has improved since our last stay, though the hotel could benefit from better staffing

A group of ten friends made a reservation in May for three two bedroom suites and one one bedroom suite for our get together in September. Everything was confirmed on Sept 8th, but upon arrival on Sept. 9th, we were told there were only two two bedrooms available. The hotel's concession to their mistake was to offer a one-bedroom with a rollaway bed, which they added a charge for. Attempts to speak with a manager all three days we were there failed completely. The accommodations were generally good, but there are a lot of taxes and fees added, including a charge for parking. Travelers booking this hotel should beware. It is also not downtown. We've stayed at other Residence Inns with which we were pleased, but this one didn't live up to expectations.

Huge 2 bedrooms with 2 full size bathrooms. Nice living room with a couch that we were able to pull out for my father to stay. So 3 adults and 2 children stayed comfortably. Plus it included a full size kitchen. We were able to cook a lot here which saved on money so we could spend it downtown. Which we were able to walk too (wear comfortable shoes). Just blew us away. I totally forgot to mention the staff was so kind and helpful. Decent breakfast, great coffee! The pool was perfect for my kids and the hot tub. Plus we were able to grill on the outdoor grill. The perfect location for our family trip!

The room we had was great, large, with a kitchenette. Nice bathroom and living area. Breakfast was busy! The staff worked very hard to make sure everyone was taken care of. The heaters in the courtyard did not work. This was disappointing because the weather was cool.

As flight crew we always call ahead to make sure that early check in is available so as we dont run into any duty time issues. This property was no different. As we arrived at 1:15pm there were several people in the lobby. It appeared that something went wrong with house keeping and there was a back log. We called the Marriott property next door and they had rooms so we canceled these two rooms and were told that there would be no penalty for doing so. The following month we discovered that we were not just charged for two rooms for one night, but for 2 rooms for 2 nights. Speaking to Marriott corporate they built our case and informed us that "the local property took care of it" fast forward to the end of 2025, the 4 times $318 was still on our card. Called the property and they said no,