Residence Inn by Marriott Charleston North/Ashley Phosphate

A two night stay had it's ups & downs.|Our suite was spacious and comfortable, except the water system took a very, very long time to deliver hot water at a weak pressure.| The breakfast was overall very average for most motels, except there was no coffee (How does this happen?).| At check out we learned that the facility only had 3 luggage carts which caused some very unpleasant moments for several guests. So much so, that we carried our belongings from the 4th floor to our car by hand. (4 trips).| The icing on the cake was a double billing of a charge that the clerk couldn't explain, but gave us a credit for.| In my view, this location has a management issue because every one of the staff we encountered was friendly and as helpful as they could be.

Check-in was a breeze and all of the Front Desk Staff were Wonderful. The noisy A/C in the room was hard to sleep with. Overall pleased with our stay but this facility was just okay. Funny thing with the dresser drawer that kept opening and never did stay shut... this is the second Marriott Residence Inn we have stayed at with a mystery dresser drawer that would not stay shut. the open drawer was a navigation hazard getting around the bed in the dark. Breakfast was typical and always well stocked. I would stay here again.

First off I stay in Marriott’s a lot. All the staff at this location are 5 stars. My only complaint was room 226 smelled of pet urine so bad. They were nice about moving me. The staff was amazing. The new room was nice and quiet and the bed was comfortable. The breakfast was great.

I travel every week for work and try to only stay at Marriott locations as it’s always been my go to. This location has nice staff and a cool lobby I guess but that’s about it. I’ve been here for 2 nights so far and every day and night the hallway smelled like straight cigarettes, my shower goes from hot to ice cold and back to hot, each time I left the building there was a crack head or homeless person(s) waiting to get inside (all doors including front need a guest key to enter) which I don’t mind the doors being locked. I park near the side enternece because my room is near it but every night there’s about 5-6 clearly homeless people loitering next to my car. It’s not a huge problem for me as a man but if my wife were to be here on her own then I’d be worried constantly. I got the king

Marriott is always my go-to when traveling for work, which makes this stay especially disappointing. The hallways and my room both smell strongly of smoke. Showering has been a nightmare — the water fluctuates between scalding hot and ice cold with no ability to properly adjust it. To make matters worse, the system was down, so guests couldn’t even purchase water. As a Platinum Elite member, I expected better accommodation. Instead, I was asked to return the two water bottles and had to drive to a gas station at midnight just to get some water when they had tons there. This experience has been incredibly frustrating and far below the standard I expect from Marriott